SAMANTHA FOURIE
Tauranga,BOP
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Travel Co-ordinator
Scribante Group
06.2020 - 12.2022
- Booked all flights, car hire and accommodation.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Making sure flight times meet up with appointment schedules
- Keeping log book of all travel money spent on travel card.
Head of the Department
Scribante Concrete
06.2020 - 12.2022
- Secured work for 8 Mobile Concrete Batching Plants.
- Investigated different areas and countries to optimize usage of plants for the best possible project.
- Find suppliers in areas close to mobile project.
- Sort mix costs and pricing of projects.
- Communicated with managers of other departments to maintain transparency.
- Analyzed and interpreted industry trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Personal Assistant to the Chief Executive Officer
Scribante Concrete
11.2013 - 06.2020
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Planned business and social itineraries by managing personal calendar using teams calendar and email.
- Answered incoming phone calls and emails, and presented urgent requests to CEO and National Sales Manager for response.
- Tackled special projects such as pricing tenders and projects to meet tight deadlines.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Tender Administrator
Scribante Concrete
11.2013 - 06.2020
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created improved filing system to maintain secure client data.
- Monitored tenders on closing dates, results and awards.
- Priced all clients and kept all pricing updated at all times.
- Work with various departments to ensure best service to clients.
Personal Assistant to the Managing Director
Jas Forwarding Worldwide
03.2010 - 10.2013
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Customer Service Executive
Jas Forwarding Worldwide
03.2010 - 10.2013
- Negotiated monthly rates with various shipping lines.
- Dealing with overseas Principles for space issues and rate issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
Trade Analyst
NYK Group Europe
11.2009 - 04.2010
- Rate research with in designated regions
- Completing regular KPI reports
- Support space management process when required
- Monitor designated regions performance against target levels
- To be NEX WB focal point for designated regions
- Updating and maintaining Oscar Modules
- Responding to rate requests from Asia, Oceania, ISC & Middle East
- Analyze business contribution for all designated regions
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Monitored industry, technological and economic developments to stay current on potential risks.
Internal Sales Coordinator
NYK Group Europe
05.2007 - 10.2009
- Controlling client’s shipments till delivery.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Identified consumer interests and key market identifies for new accounts.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Co-ordinator
Evergreen Marine Corporation
04.2005 - 02.2007
- Prepare all management report.
- Ensuring clients are made aware of all system updates within the industry.
- Work closely with external sales to promote good and efficient services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
Import Controller
LloydAfrica Shipping
08.2000 - 02.2005
- Prepare discharge lists, manifests and harbour revenues.
- Keep all clients updated with arrival notices and process all invoices.
- Organise delivery and release of containers.
Import and Export Coordinator
RENNIES SHIPS AGNECY
08.1997 - 07.2000
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Entered shipping information into computer system and estimated freight and postal rates.
Education
Microsoft Office - Computer And Information
Port Elizabeth Teknikon
Port Elizabeth South Africa01.1995
High School Diploma -
Collegiate High School
Port Elizabeth South Africa12.1994
Skills
- Travel Plan Coordination
- Customer and Client Relations
- Meeting Preparation
- Telephone Skills
- Time Management
- Business Administration
- Meeting Support
- Document Verification
Timeline
Travel Co-ordinator
Scribante Group
06.2020 - 12.2022
Head of the Department
Scribante Concrete
06.2020 - 12.2022
Personal Assistant to the Chief Executive Officer
Scribante Concrete
11.2013 - 06.2020
Tender Administrator
Scribante Concrete
11.2013 - 06.2020
Personal Assistant to the Managing Director
Jas Forwarding Worldwide
03.2010 - 10.2013
Customer Service Executive
Jas Forwarding Worldwide
03.2010 - 10.2013
Trade Analyst
NYK Group Europe
11.2009 - 04.2010
Internal Sales Coordinator
NYK Group Europe
05.2007 - 10.2009
Sales Co-ordinator
Evergreen Marine Corporation
04.2005 - 02.2007
Import Controller
LloydAfrica Shipping
08.2000 - 02.2005
Import and Export Coordinator
RENNIES SHIPS AGNECY
08.1997 - 07.2000
Microsoft Office - Computer And Information
Port Elizabeth Teknikon
High School Diploma -
Collegiate High School
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