Samantha Hocken
Wellington,WGN
Summary
I’m a friendly and reliable support specialist with experience helping customers and clients over live chat and email. I’ve worked closely with company leaders during onboarding, handled a wide range of admin tasks behind the scenes, and always aim to make things easier for the people I’m helping. I currently work as a transcriptionist, which has sharpened my focus and attention to detail. Flexibility and clear communication are my fortes but I also enjoy learning, picking up new systems quickly, and being part of a team that’s doing meaningful work.
Overview
10
10
years of professional experience
Work History
Customer Support and Admin Assistant
Conscious Consumers
Te Aro, Wellington
04.2019 - 06.2022
- Provided support via live chat and email to clients, primarily CEOs and decision-makers, during onboarding.
- Clarified platform processes, badge qualifications, and resolved client issues promptly and empathetically.
- Handled back-end administrative tasks, including data entry, account maintenance, and report generation.
- Collaborated with internal teams to flag product gaps and feedback.
- Developed a strong understanding of ethical business practices and communication with high-stakes clients.
Transcriptionist
Rev
Remote
06.2023 - Current
- Accurately transcribe audio content with strong attention to detail and formatting
- Manage multiple deadlines and projects independently
- Maintain confidentiality and accuracy under time constraints
- Develop fast, accurate typing and written communication skills
- m
Hospitality Worker
Various Cafés and Restaurants
, New Zealand
06.2015 - 06.2023
- Delivered consistent, friendly service in fast-paced environments
- Handled high-volume customer interactions with professionalism
- Managed orders, resolved complaints, and supported team operations
Education
Bachelor of Arts - Fashion Design
Whitecliffe College
Wellington CBDBachelor of Science - Ecology
Open Polytechnic
Wellington CBDSkills
- Live Chat & Email Support
- Customer-Centric Communication
- Back-End Admin & Data Entry
- Technical Troubleshooting
- Fast Learner & Adaptable
- Detail Oriented & Organised
Timeline
Transcriptionist
Rev
06.2023 - Current
Customer Support and Admin Assistant
Conscious Consumers
04.2019 - 06.2022
Hospitality Worker
Various Cafés and Restaurants
06.2015 - 06.2023
Bachelor of Arts - Fashion Design
Whitecliffe College
Bachelor of Science - Ecology
Open Polytechnic