Samantha Jekyll
Wanaka
Overview
12
12
years of professional experience
Work History
Surf Instructor/ Manager/ Marketing
Kerri Obrien - +61 402012194 - Surf@getwetsurf.com
05.2013 - 12.2024
- Increased revenue by upselling services and recommending certain classes for different needs.
- Booked lessons based on schedule availability.
- Documented class activities, maintained paperwork and collected payments.
- Maintained shop, boardroom and public facilities in professional order.
- Developed strong partnerships with local businesses to create mutually beneficial promotional opportunities and cross-marketing efforts.
- Actively participated in community outreach events, representing the brand favourably and fostering positive relationships with potential clients and partners.
- Cleaned wetsuits between lessons and inspected for damages.
- Issued wetsuits and equipment to guests to meet surfing needs.
- Evaluated student performance regularly through observation and constructive feedback sessions, fostering continuous improvement in their surfing abilities.
- Coordinated special events such as training camps and special workshops to support team goals.
- Developed and delivered presentations to educate clients on topics related to coaching.
Zone Leader for Lift Operations
Ruby Buchanan - 0211095843
06.2024 - 10.2024
- Optimized resource allocation for improved operational efficiency
- Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
- Enhanced team productivity by implementing efficient zone management strategies.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Streamlined communication processes within the zone to facilitate better collaboration among team members.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Demonstrated strong problem-solving skills by swiftly identifying issues affecting ski lift operations and proposing practical solutions to management.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
BASE AND LIFT OPERATION ATTENDANT
Ruby Buchanan
06.2023 - 10.2024
- Be health & safety conscious about myself, co-workers, customers and the environment
- Helping keep the resort tidy, snow removal and other tasks as directed
- Incredible at assisting people in all weather, with tickets and helping them get on and off the lifts
- Show great customer service and deal especially well with people of all abilities
- Have a friendly, positive and enthusiastic manner
- Communicate clearly with co-workers while in a busy environment
- Be physically fit and undertake delegated tasks to a high standard
LIFT ATTENDANT / OPERATOR
Mt Buller Resort
06.2022 - 10.2022
- Assist with loading/unloading guests at a designated lift
- Establish and maintain all operational aspects of a designated lift station including load/unload platforms, queue race and tools
- Are constantly aware of the position of guests, other team members and their movements around lift stations
- Maintain friendly, cooperative relationships with guests and team members
- Display a positive attitude at all times
- Ensure all passengers lower the restraining device, and slow or stop the lift in case of a mishap
- Communicate lift-associated problems or incidents to the Control Centre
- Assist Access Control with ticket checking when required
- Adhere to all company policies and procedures
Education
Diploma - Training And Assessment
Online Training College
QLD, Australia 01-2020
High School Diploma -
A.B.Patterson
QLD, Australia10-2016
Diploma - Business
Training College
QLD, Australia 01-2015
Certificate 3 - Tourism And Hospitality
Training College
QLD, Australia01-2014
Skills
- Communication
- Team player
- Independent
- Problem-solving
- Friendly
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Staff training
- Product sales
Timeline
Zone Leader for Lift Operations
Ruby Buchanan - 0211095843
06.2024 - 10.2024
BASE AND LIFT OPERATION ATTENDANT
Ruby Buchanan
06.2023 - 10.2024
LIFT ATTENDANT / OPERATOR
Mt Buller Resort
06.2022 - 10.2022
Surf Instructor/ Manager/ Marketing
Kerri Obrien - +61 402012194 - Surf@getwetsurf.com
05.2013 - 12.2024
Diploma - Training And Assessment
Online Training College
High School Diploma -
A.B.Patterson
Diploma - Business
Training College
Certificate 3 - Tourism And Hospitality
Training College
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