Samantha Kingi

• Arrange the appointment diary between multiple dentists and hygienists.
• Greeted patients and provided them with assistance. Answered a large number of calls and emails daily.
• Transmitted information and documents to patients through email and WeTransfer.
• Took medical and dental history of patients.
• Communicating with different dentists and hygienists regarding the layout of their day and their personal preferences.
• Communicating with different management heads regarding diary layout and troubleshooting. Troubleshoot when there are issues of cancellations or 'no-shows. and negotiate payment options with patients who are having financial difficulties.
• Take payments in the form of card payments and cash. Add up the total cash and card payments each day to balance.
• Communicate the patients' needs and oral health concerns, with the clinicians.

• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
• Provided support services such as stocking rooms with supplies, cleaning trays and chair in between patients.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Took medical and dental history of patients.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Documented patient records during procedures and added notes taken to treatment chart.
• Conducted routine maintenance of equipment used in dentistry operations.
• Sterilized dental equipment using automatic washers to prevent cross contamination.
• Assisted dentist during examinations by retracting patient's cheeks and tongue.
• Established clean, sterile and welcoming environment for patients.
• Laid out dental instruments and equipment before procedures.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Selected and prepared tools used for procedures by sanitizing and arranging.
• Assisted in laboratory procedures such as mixing impression materials and pouring casts from impressions taken by dentists.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Organized merchandise displays according to seasonal promotions or special events.
• Ensured all safety protocols were followed at all times by staff members.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Monitored store performance metrics, including sales, profitability and customer service ratings.
• Supervised cash drawer balances and deposits of store receipts.
• Monitored employee performance and identified performance gaps for corrective action.
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
• Prepared and submitted nightly bank deposits.
• Monitored employee performance and provided feedback on a regular basis.
• During my time with this company, I have been fortunate enough to be a part of a Future Leaders program to further enhance my skills. This included:

- Leadership and communication.

- Coaching and performance.

- Team management and recruitment.

- Rostering and wage management.

- Loss prevention.

- Productivity.

• Completed assigned training to stay updated on important policies and procedures.
• Computed purchases and received and processed cash or credit payment.
• Greeted customers, identified their needs and provided assistance with product selection.
• Processed returns and exchanges according to company policies while maintaining positive customer relations.
• Drove sales by effectively upselling and cross-selling products to maximize profitability.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Maintained an organized store environment by restocking shelves and organizing displays.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

• Cleaned work area regularly including the floors, walls, walk-in coolers and freezers, bins, pallets and other equipment used in the production process.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Identified code dates on individual packages prior to placing them into designated display locations.
• Participated in merchandising activities such as setting up displays or organizing promotional materials.
• Utilized cleaning solutions according to company guidelines while sanitizing all surfaces as needed throughout the day.
• Provided excellent customer service by ensuring that all questions were answered in a timely fashion.

• Served food and beverages to patrons and confirmed complete orders.
• Served alcoholic beverages responsibly in accordance with state laws.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Informed customers of daily specials and signature menu items.
• Answered questions about menu items, ingredients, and pricing.
• Processed payments accurately using cash registers and POS systems.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Greeted customers and provided menus.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.