Samantha Lilly
Summary
Motivated and responsible worker that enjoys providing customers with an excellent service. Committed to maintaining a friendly work environment through effective teamwork and flexibility. Experienced in handling money and using POS systems. Skilled in promoting and selling products and memberships that increase customer loyalty and general sales. Trained in processing stock and visual merchandising.
Overview
4
4
years of professional experience
Work History
Senior Retail Assistant
Cotton On Group
04.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Contributed to design and setup of visual merchandising.
- Accepted and processed new stock onto shop floor.
Checkout Operator
Foodstuffs
02.2020 - 04.2021
- Helped customers complete purchases through providing suggestions and and helping locate items.
- Suggested reward programmes to promote loyalty, increase sales, and ensure customer satisfaction.
- Requested official identification for alcohol and cigarettes purchases, meeting legal standards.
Education
Bachelor of Arts - Sociology And Criminology
University of Auckland
07.2023
High School Diploma -
Howick College
12.2019
Skills
- Cash Register Operation
- Cash Handling
- Team Work and Communication
- Product And Brand Knowledge
- Customer Service
- Visual Merchandising
- Upselling To Meet KPI Standards
- Time Management
Timeline
Senior Retail Assistant
Cotton On Group
04.2021 - Current
Checkout Operator
Foodstuffs
02.2020 - 04.2021
Bachelor of Arts - Sociology And Criminology
University of Auckland
High School Diploma -
Howick College
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