Samantha Matthews
Hastings,HKB
Summary
I'm very enthusiastic when it comes to working in hospitality/ customer service. I love the fast paced environment and providing customers with the best possible experience. I am a reliable employee and am able to problem solve and maintain a positive attitude in stressful situations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BP Connect
12.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared food and pastries as well as checking temperatures and managing food waste.
- Restocking inventory taking out rubbish in downtime.
- Cleaning and restocking bathrooms.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Front of House Employee
Hygge at Clifton Bay
01.2020 - 01.2024
- Performed opening and closing duties diligently, ensuring the restaurant was ready for operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cash handling and pos experience
- Polished utensils and cups
- Bartending
- Barista
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Setting up and working functions and weddings.
Education
Bachelor of Commerce - Managment And Marketing
Victoria University of Wellington
Wellington, NZHavelock North High School
Havelock North, NZSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Money handling abilities
- Payment Processing
- Service Upselling
- Stock management
- Multitasking
- Order Taking
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Memorization
References
Kcee Simeon - 022 480 0917
Lisa Gaston - 021 202 2056
Timeline
Customer Service Representative
BP Connect
12.2022 - 01.2024
Front of House Employee
Hygge at Clifton Bay
01.2020 - 01.2024
Bachelor of Commerce - Managment And Marketing
Victoria University of Wellington
Havelock North High School
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