Samantha Millar
Summary
I am a focused hard-working employee providing consistent and high-quality cleaning services with outstanding results. I am trustworthy, punctual and have excellent customer service skills. I am dedicated to deliver exceptional work performances and maintain high quality standards set by the company. I am approachable, easy to have a conversation with and pride myself on being socially adaptable. I am a diligent cleaner who is adept at cleaning offices, businesses, rest homes and other spaces efficiently. I am well organised and resourceful with excellent time management skills and over 7 years cleaning experience.
Overview
9
9
years of professional experience
Work History
Kitchen Hand/Cleaner/Laundry Assistant
Mossbrae Lifecare
04.2024 - Current
- Prepared and delivered breakfast and morning tea, and assisted the carers with lunch in the communal dining room.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Assisted with sitting the residents up and preparing them to eat breakfast.
- Ensured the kitchen cleanliness was maintained to a high standard.
- Worked to a strict time schedule in a fast paced environment.
- Experience and knowledge around chemicals, cross contamination and infection control measures.
- Cleaning experience over both wings which includes dusting, cleaning the bathrooms, cleaning the communal lounges and other areas, vacuuming rooms and hallways, mopping, spot cleaning soiled recliners and furniture, organising and tidying residents rooms, cleaning and mopping the sluice rooms and emptying all rubbish bins in the area.
- Taking the time to build positive relationships with all residents, ensuring i have a conversation with each of them whenever i clean their room, while still maintaining an efficient time schedule.
- Emptying all laundry bags in each sluice rooms and taking them to the laundry to be separated for washing.
- Washing, drying, folding all white linen and restocking each linen cupboard.
- Sorting and returning all residents personal linen and hanging items back in their wardrobes or drawers.
- Gathering all dirty washing from the sluice bags and washing them while following strict infection control measures.
- Experience with large commercial washing machines and dryers.
Commercial Cleaner
OCS LTD
01.2024 - 03.2024
- Responsible for cleaning the downstairs floor of the Aurora building in Dunedin.
- Cleaned and Maintained bathrooms, office cubicles, conference rooms and staff rooms to ensure they remain clean and ready to use.
- Diligently followed health and safety regulations to ensure a safe work environment.
- Ensured that all areas were well-stocked with necessary supplies, such as toilet paper and sanitizers
- Washed windows and walls to maintain a clean and pleasant appearance
- Operated a variety of cleaning equipment, such as vacuum cleaners, steam mops, and floor buffers, to clean and sanitize floors and surfaces
Commis Chef
Nellie's LTD
01.2023 - 09.2023
- Managed the kitchen inventory, ensuring that all ingredients were fresh and in stock
- Monitored food preparation to ensure quality and consistency
- Trained new kitchen staff on proper food preparation and safety protocols
- Created attractive and appetizing food presentations, resulting in an increase in customer satisfaction
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Worked a rotating roster with dedication and a positive attitude
- Made myself available to work extra shifts and helped out when short staffed
- Operated and maintained all ovens, deep fryers, grills and upheld a high standard of cleanliness
- Created organized systems and procedures for all current and new staff to follow
- worked in a fast paced, high pressure environment and remained positive at all times
Head of Housekeeping
Taste Nature Social Enterprise
09.2022 - 01.2023
- Working along side the Managing Director to ensure all housekeeping tasks are completed in an efficient and timely manner
- Ordering cleaning products, clean linen and any other housekeeping items required
- People managing and interacting with long term residents to maintain a high standard of customer service
- Trained and supervised a team of housekeeping staff, ensuring compliance with all policies and procedures
- Maintained a high standard of cleanliness to ensure high traffic communal areas are sanitized and cleaned thoroughly
- Coordinated and scheduled housekeeping staff to ensure efficient coverage of all areas of the accommodation center
- participating in daily housekeeping tasks
- Use of a booking system, payment system and general computer knowledge
- Ensuring all staff are comfortable happy and working to the best of their ability
- Being approachable and a great listener for my housekeepers to ensure they are happy and well trained
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Senior Housekeeper
Roman Catholic Diocese of Dunedin/ Burns Lodge
04.2018 - 01.2022
- Delegated daily tasks to employees to manage resources and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Created agendas and communication materials for team meetings
- Recognized by management for providing exceptional customer service
- Improved customer satisfaction by finding creative solutions to problems
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Room Attendant
Scenic Hotel Dunedin City
11.2015 - 02.2017
- Vacuumed, mopped and buffed floors, resulting in a more presentable and inviting atmosphere
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities
- Provided excellent customer service to guests, resulting in positive feedback from multiple people
- Ensured the safety of guests and staff by adhering to all safety protocols and procedures
- Cleaned and polished furniture, fixtures, countertops, and other surfaces to maintain a clean and sanitary environment
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
Education
Diploma - Veterinary Nursing
Otago Polytechnic
Dunedin03-2027
Skills
- Punctual and reliable
- Team collaboration
- Dedicated work ethic
- Customer service
- Effective customer communication
- Time management
- Workplace health and safety
- Continuous improvement
- Sanitation and sterilization procedures
- Positive attitude
- Safe chemical handling
- Can work well both in a team and on my own
Timeline
Kitchen Hand/Cleaner/Laundry Assistant
Mossbrae Lifecare
04.2024 - Current
Commercial Cleaner
OCS LTD
01.2024 - 03.2024
Commis Chef
Nellie's LTD
01.2023 - 09.2023
Head of Housekeeping
Taste Nature Social Enterprise
09.2022 - 01.2023
Senior Housekeeper
Roman Catholic Diocese of Dunedin/ Burns Lodge
04.2018 - 01.2022
Room Attendant
Scenic Hotel Dunedin City
11.2015 - 02.2017
Diploma - Veterinary Nursing
Otago Polytechnic
Similar Profiles
Rajpreet RajpreetRajpreet Rajpreet
Health Care Assistant at Mossbrae Life CareHealth Care Assistant at Mossbrae Life Care
Jessica MachadoJessica Machado
Certified Nursing Assistant at LifeCare Centers of AmericaCertified Nursing Assistant at LifeCare Centers of America
Destiny RobinsonDestiny Robinson
RN at Lifecare Center Of SandpointRN at Lifecare Center Of Sandpoint