Samantha Parker
Auckland
Summary
Enthusiastic professional dedicated to enhancing team productivity and customer satisfaction. Strong communication skills and a solid work ethic support successful operations and foster a positive work environment. Committed to achieving goals and resolving customer issues to ensure a seamless shopping experience.
Overview
13
13
years of professional experience
Work History
Manager
AS Colour
Auckland
03.2023 - Current
- Led and motivated employees to enhance productivity and engagement.
- Oversaw opening and closing of location and monitored shift changes to ensure operational efficiency.
- Resolved customer issues directly and implemented corrective actions to improve satisfaction.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Stock Manager
Amazon Surf
Auckland
11.2022 - 03.2023
- Labelled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Organized backroom for quick access to merchandise, supporting efficient sales processes.
- Censor-tagged merchandise to deter theft, protecting inventory and enhancing sales potential.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Set up displays of merchandise to market new products to customers.
Assistant Manager
AS Colour
Auckland
05.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies by implementing systematic checks.
- Completed regular inventory counts to verify stock levels and address discrepancies, ensuring optimal stock levels for customer demand.
- Assisted customers by assessing needs and sharing insights on consumer preferences, enhancing overall shopping experience.
- Mentored team members to enhance professional development and accountability in the workplace.
Garden Assistant
The Warehouse
Auckland
02.2021 - 05.2022
- Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
- Planted and cultivated by preparing soil and watering and fertilizing plants, resulting in thriving and healthy plants.
- Cleared brush and debris from landscaped areas during fall and spring cleanup to enhance garden appearance.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Ensured cleanliness and safety of job sites by disposing of waste and returning tools and equipment to proper storage locations, promoting a safe work environment.
Retail Assistant
Footlocker
Auckland
10.2020 - 01.2021
- Greeted customers, assisted in locating merchandise, and recommended options based on individual preferences.
- Engaged customers in conversation to identify specific needs and enhance their shopping experience.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Provided product information, assisted in locating items, and promoted key products to drive customer interest.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Shop Floor Assistant
The Warehouse
Auckland
10.2019 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated self-motivation in completing tasks independently.
- Supported team objectives by collaborating with colleagues and providing guidance.
- Worked effectively in fast-paced environments. Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fostered a positive work environment through respectful and friendly interactions.
- Organized and detail-oriented with a strong work ethic.
- Contributed to team projects by collaborating effectively with peers to achieve shared goals.
Assistant Manager
North Beach
Auckland
11.2016 - 09.2019
- Supervised day-to-day operations to ensure alignment with performance, quality, and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Conducted regular inventory counts to confirm stock levels, resolve discrepancies, and anticipate future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Assistant
Valley Girl
Auckland
06.2013 - 09.2016
- Greeted customers, assisted in locating merchandise, and recommended suitable options to meet their needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced cash register daily through accurate cash counting and organized bill management, ensuring financial accuracy.
- Maintained tidy, organized store environment, enhancing customer experience and ensuring compliance with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
Education
Pharmaceutical course -
Academy New Zealand
Auckland, NZ10-2012
NCEA 1 -
Birkenhead College
Auckland09-2011
Some College (No Degree) - NCEA 2
Birkenhead College
09-2011
Skills
- Time management
- Effective communication
- Multitasking ability
- Determination
- Focus
- Dedication
- Trustworthiness
- Honesty
- Team collaboration
- Flexibility
- Confidence
- Project management
References
References available upon request.
Hobbies and Interests
- Love shopping
- Being outdoors
Languages
English
Personal Information
- Date of Birth: 06/29/93
- Gender: Female
Timeline
Manager
AS Colour
03.2023 - Current
Stock Manager
Amazon Surf
11.2022 - 03.2023
Assistant Manager
AS Colour
05.2022 - 11.2022
Garden Assistant
The Warehouse
02.2021 - 05.2022
Retail Assistant
Footlocker
10.2020 - 01.2021
Shop Floor Assistant
The Warehouse
10.2019 - 10.2020
Assistant Manager
North Beach
11.2016 - 09.2019
Retail Assistant
Valley Girl
06.2013 - 09.2016
Pharmaceutical course -
Academy New Zealand
NCEA 1 -
Birkenhead College
Some College (No Degree) - NCEA 2
Birkenhead College