Samantha Smith
Auckland
Summary
I am an enthusiastic person, offering in-depth understanding of the importance of communicating and working with others in a team environment. I am very ambitious and focused as a result of being determined to meet my goals. I am very outgoing, bubbly and confident which helps me to offer customers in my workplace a very positive experience. My goal is to approach all situations with a positive mindset and my best effort.
Overview
7
7
years of professional experience
Work History
Gym Receptionist
Les Mills New Zealand
02.2025 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Conducted gym tours for potential members to showcase amenities whilst highlighting benefits of joining the gym community.
Group Fitness Instructor
Les Mills
02.2024 - Current
- Create a positive and welcoming environment for Les Mills members participating in group fitness classes.
- Demonstrate the enjoyment associated with exercise alongside the benefits experienced because of exercise participation to encourage a consistent exercise routine.
- Review class feedback from members and make adjustments accordingly. In doing this I learn to cater to different exercise abilities and experiences.
Spa Receptionist
Sofitel Hotel
11.2024 - 02.2025
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
Christmas Cookie Seller
CookieTime
10.2022 - 12.2023
- Leading up to and during the Christmas period, I was fortunate enough to have been selected as a CookieTime Christmas Cookie Seller. I was independently contracted from CookieTime. This role required me to sell cookies to various offices, workplaces and members of the general public. I had set sales goals along the way that I worked to meet.
- Alongside sales, I developed the ability to run my own business which involved calculating finances and stock figures, planning, effective time management, clear communication with customers and CookieTime, managing social media, and upholding the CookieTime brand.
Shift Manager
Patti's and Cream
02.2023 - 10.2023
- Developed knowledge of hand made ice cream served alongside other food and beverages. This allowed me to enhance my hospitality and customer service skills to ensure customers were happy.
- Provided customers, both dining in and takeaway, with a high quality experience.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Waitress
Joe's Garage
08.2022 - 03.2023
- I worked with Joe's Garage in Dunedin where I waitressed weekly throughout the University year.
- This role required me to greet and serve customers, answer questions, recommended specials and upsell products.
- It is also key for me to adhere to the Joe's Garage steps of service so that the experience at Joe's is the same for all customers across the country.
Rowing Coach
Epsom Girl's Grammar School
08.2020 - 02.2023
- Planned training sessions and selected optimal team lineups to execute race plans.
- Communicated with coaches and athletes to discuss trainings, testing, regattas and any other events.
- Provided athletes with education regarding both their physical and mental performance when racing.
Damages Assessor
New Zealand Post
11.2020 - 02.2022
- Communicated with various customers regarding incidents involving their items and worked with customers to ensure they were looked after in the best way possible.
- I worked with other team members at New Zealand post to ensure that through effective communication, the brand name and reputation was upheld.
Family Nanny
Porter's Family
09.2020 - 01.2021
- Helped the family out by making dinners, helping out with any household chores and aided the kids with any homework
Waitress
Archie's Pizzeria
05.2018 - 11.2019
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Provided a welcoming dining environment for customers
- Cooperated with colleagues to ensure the restaurant was run smoothly
Education
NCEA Level 3 -
Epsom Girl's Grammar School
11.2020
Bachelor of Law And Sports Science -
University of Otago
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Team Player
- Reliable and Responsible
- Determined
- Goal-Orientated
Affiliations
- Otago University Rowing - I have participated in two University Rowing seasons where I was fortunate to attend one National University Rowing Championships in that time.
- Otago University Hockey - Throughout my time at University I have completed 2 full seasons of Hockey during the Winter months.
- Spirit of Adventure - I took part in a 10-day voyage on the Spirit of Adventure in May 2019. This challenged me both mentally and physically with different tasks and activities presented.
- Epsom Rowing - I was an active member of Epsom Rowing throughout high school for three seasons and have now returned to the squad to coach.
- Epsom Hockey - I played hockey during high school where I captained my team for two seasons consecutively.
- Outreach Volunteer Group - in this group we volunteered at Eat My Lunch, Ronald McDonald House and fundraised for Cystic Fibrosis.
Accomplishments
- Invitation to complete Honours in Sport and Exercise Psychology - I was recently invited by the University of Otago to complete research for Honours in Sport and Exercise Psychology. This was an offer I received due to academic excellence in my Bachelor of Sport and Exercise Science.
- Auckland Hyrox 2025 - completed my second Hyrox and achieved a personal best time in Women's doubles.
- Dunedin Full Marathon 2024 - accomplished my first full marathon within my goal time after an intense Marathon training block.
- Brisbane Hyrox 2024 - completed my first Hyrox in Brisbane, Australia.
References
References available upon request.
Timeline
Gym Receptionist
Les Mills New Zealand
02.2025 - Current
Spa Receptionist
Sofitel Hotel
11.2024 - 02.2025
Group Fitness Instructor
Les Mills
02.2024 - Current
Shift Manager
Patti's and Cream
02.2023 - 10.2023
Christmas Cookie Seller
CookieTime
10.2022 - 12.2023
Waitress
Joe's Garage
08.2022 - 03.2023
Damages Assessor
New Zealand Post
11.2020 - 02.2022
Family Nanny
Porter's Family
09.2020 - 01.2021
Rowing Coach
Epsom Girl's Grammar School
08.2020 - 02.2023
Waitress
Archie's Pizzeria
05.2018 - 11.2019
Bachelor of Law And Sports Science -
University of Otago
NCEA Level 3 -
Epsom Girl's Grammar School
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