Samantha Tubman
Head Waitress
Cambridge
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Head Waitress
The Deli On The Corner
09.2018 - Current
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained staff members on use of POS system.
Bartender
Stables On Alpha
02.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
Education
Certificate in Study And Career Preparation - Nursing
Waikato Institute of Technology (Wintec)
Hamilton, WKO 07.2022 - 12.2022
NCEA Level 2 -
Cambridge High School
Cambridge, WKO 02.2021 - 09.2021
NCEA Level 1 -
Cambridge High School
Cambridge, WKO 02.2020 - 12.2020
Skills
Service prioritization
High-volume dining
Conflict Management
Team Supervision
Order Taking
Compliance standards
Order Accuracy
Timeline
Certificate in Study And Career Preparation - Nursing
Waikato Institute of Technology (Wintec)
07.2022 - 12.2022
NCEA Level 2 -
Cambridge High School
02.2021 - 09.2021
NCEA Level 1 -
Cambridge High School
02.2020 - 12.2020
Bartender
Stables On Alpha
02.2019 - 11.2019
Head Waitress
The Deli On The Corner
09.2018 - Current