Samantha Wallace
AUCKLAND,AUK
Summary
Experienced retail and event manager with 15+ years in event planning, merchandising, inventory control, cash handling, and customer service. Known for smooth operations, accurate stock management, and strong sales support.
Overview
19
19
years of professional experience
Work History
Retail and Event Manager
NZ Warriors Team Store Limited
Penrose, Auckland
12.2025 - 10.2026
- Assisted with planning and execution of Local and nationwide events.
- Applied merchandising tactics to improve product placement and support sales growth.
- Supported daily retail operations to provide strong customer service and meet sales goals.
- Monitored inventory levels to ensure stock availability and minimize overstock.
- Processed cash transactions and managed banking tasks to support financial accuracy.
- Performed banking transactions to manage cash flow efficiently.
Retail and Event Manager
Playbill NZ
Penrose, Auckland
02.2023 - 12.2025
- Coordinated planning and setup of New Zealand Warriors game day merchandise stands nationwide.
- Arranged product displays to maximize visibility and drive sales.
- Provided excellent customer service.
- Sold New Zealand Warriors merchandise.
- Assisted casual staff on game days to ensure smooth operations.
- Processed cash transactions accurately.
- Ensured accurate stock levels by conducting regular inventory checks.
- Executed inventory counts to ensure accurate stock records.
Supervisor
Playbill NZ
Penrose, Auckland
09.2013 - 02.2023
- Managed cash operations to ensure accuracy during sales.
- Handled cash transactions, ensuring accuracy and accountability.
- Maintained cleanliness and organization of sales stand to ensure efficient operations.
- Assisted customers with merchandise sales, enhancing overall event experience.
Salesperson/Store Support Manager
Freedom Furniture
Wairau Park, Auckland
09.2012 - 01.2023
- Supported customers on sales floor.
- Executed opening and closing procedures to ensure smooth store operations.
- Handled daily banking transactions to maintain financial accuracy.
- Managed general administrative tasks to support office operations.
- Maintained proper stock levels.
- Completed stock counts for store and nationwide locations.
- Assisted in merchandising activities to enhance product presentation.
- Led warehouse team operations.
Checkout Operator
Farro Fresh
Unsworth Heights, Auckland
01.2012 - 09.2012
- Handled cash and electronic payments, maintaining balanced cash drawer throughout shifts.
- Operated checkout register efficiently.
- Engaged with customers, fostering a positive shopping atmosphere and encouraging loyalty.
- Regularly cleaned and organized checkout area, enhancing customer shopping experience.
Salesperson
Freedom Furniture
Albany, Auckland
04.2009 - 01.2012
- Guided customers in selecting products, improving overall shopping experience.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping environment.
- Processed transactions with accuracy, contributing to customer satisfaction.
- Updated knowledge on new products to provide informed recommendations to customers.
Outbound Customer Service Representative
Telecom
Auckland CBD, Auckland
11.2008 - 12.2008
- Contacted customers by phone to discuss products.
- Provided Provided customer care support and resolved questions.
- Assisted with customer care requests.
- customer care
Salesperson
Farmers Trading Company
Albany, Auckland
08.2007 - 10.2008
- - Guided customers in identifying suitable solutions to meet their needs.
- - Assisted with sales and customer service initiatives to enhance customer satisfaction.
- - Processed payments and managed till operations to ensure accurate transactions.
- - Placed stock on sales floor and maintained merchandising displays.
- Organized and displayed stock on sales floor.
- - Wrapped and packed goods for customers.
- - Unpacked stock for display and storage.
Education
NCEA Level 1 -
Birkenhead College
Auckland, NZ04-2007
Skills
- Event planning
- Logistics management
- Merchandising strategy
- Sales management
- Inventory control
- Cash handling
- Customer service
- Time management
- Attention to detail
Timeline
Retail and Event Manager
NZ Warriors Team Store Limited
12.2025 - 10.2026
Retail and Event Manager
Playbill NZ
02.2023 - 12.2025
Supervisor
Playbill NZ
09.2013 - 02.2023
Salesperson/Store Support Manager
Freedom Furniture
09.2012 - 01.2023
Checkout Operator
Farro Fresh
01.2012 - 09.2012
Salesperson
Freedom Furniture
04.2009 - 01.2012
Outbound Customer Service Representative
Telecom
11.2008 - 12.2008
Salesperson
Farmers Trading Company
08.2007 - 10.2008
NCEA Level 1 -
Birkenhead College