Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Wratt

Somerfield,Christchurch

Summary

Friendly and reliable individual with hands-on experience as a barista, restaurant front-of-house manager, and babysitter. Skilled in customer service, communication, and working with children of various ages. Currently preparing to begin a Bachelor of Education (Primary Teaching), with a strong passion for supporting children's learning and development. Seeking a position as a teacher aide to gain valuable classroom experience while contributing to a positive learning environment.

Overview

5
5
years of professional experience

Work History

Barista

Soulful Coffee
Ferrymead, Christchurch
04.2025 - Current
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Barista

Empire Coffee
Christchurch CBD, Christchurch
04.2024 - 04.2025
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Ground beans for espresso shots according to individual customer specifications.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.

Beauty Therapist

Lovoir
Christchurch CBD, Christchurch
07.2022 - 12.2023
  • Maintained accurate records of each client's treatment history including details of any allergies or medical conditions.
  • Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
  • Ensured that all health and safety regulations are followed during treatments.
  • Performed skin analysis to determine client needs and advised on suitable treatments.
  • Provided guidance on lifestyle choices which can affect skin health such as diet, exercise, smoking.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Front of House Manager

King Of Snake
Christchurch CBD, Christchurch
11.2021 - 07.2022
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.

Receptionist

The Cosmetic Clinic
Christchurch CBD, Christchurch
11.2020 - 11.2021
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Education

Diploma in Beauty Therapy Level 5 -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
12-2021

Certificate in Beauty Therapy Level 4 -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
12-2020

NCEA Level 1 & 2 -

Papanui High School
Christchurch, NZ
12-2019

Certificate in Beauty Therapy and Salon Skills Level 2 -

Ara Institute of Canterbury
Christchurch, New Zealand, NZ
12-2019

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Record keeping
  • Communication skills
  • Health and safety
  • First aid and CPR certified
  • Event coordination
  • Attention to detail
  • Team player
  • Problem solving
  • Food handling training
  • Valid Driver's license
  • Babysitting and childcare experience

References

References available upon request.

Timeline

Barista

Soulful Coffee
04.2025 - Current

Barista

Empire Coffee
04.2024 - 04.2025

Beauty Therapist

Lovoir
07.2022 - 12.2023

Front of House Manager

King Of Snake
11.2021 - 07.2022

Receptionist

The Cosmetic Clinic
11.2020 - 11.2021

Diploma in Beauty Therapy Level 5 -

Ara Institute of Canterbury

Certificate in Beauty Therapy Level 4 -

Ara Institute of Canterbury

NCEA Level 1 & 2 -

Papanui High School

Certificate in Beauty Therapy and Salon Skills Level 2 -

Ara Institute of Canterbury

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Samantha Wratt