Sharon Cranson-Taylor
Auckland,AUK
Summary
As a highly motivated and efficient performer with proven success in operational excellence and frontline customer service. My previous roles with Air New Zealand and more recently the ministry of health as a front line worker on the boarders have given me a diverse range of skill sets. Working across a vast majority of the business and dealing with highly valued clientele I'm Highly-organized and with a number of years working for Air New Zealand as a Long Haul Flight attendant across all cabin classes my customer service skill set has lead to me a developing an outstanding customer service record within a diverse range of environments. My background facilitating workflow in a high paced environment has provided me with a good understanding of what it takes to work in a efficient but effective way to provide positive results.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Long Haul Cabin Crew
Air New Zealand
05.2023 - Current
- Facilitated in communications between ground crew, as well as flight crew to ensure on time departures and arrivals as well as any issues that arose
- Deliver excellent customer service
- Ensured safety rules, regulations and company protocols were followed
- Drove passenger satisfaction by promptly answering questions and providing solutions to issues that had arisen during flights
- Facilitated communication between flight deck and cabin crew, prior to and during flights to promote smooth operations
- Resolved issues and negotiated situations to work towards a positive outcome
- Dealt with numerous amounts of Medical scenarios and event's from basic need of oxygen to near deaths onboard.
- Facilitated in ensuring any issues onboard the aircraft were clearly communicated to managers and reports were promptly followed up
Care Navigator
Auckland District Healthboard
01.2022 - 05.2023
- Help find patients the resources they need to manage medical and behavioral health conditions once they exit the hospital.
- Help schedule and keep patients medical appointment's and pick up prescriptions if need be.
- Help Patients connect to community government programs such as housing, food and other benefits.
- Process discharges from the hospital at the end of their stay.
- Help in the emergency department with PCR testing.
COVID-19 PCR Tester
Ministry Of Health
10.2021 - 01.2022
- Handled and stored potentially contaminated nasal and oral samples to prevent compromise.
Health Screener
Ministry Of Health
04.2021 - 10.2021
- Explained eligibility requirements, application details and applicants legal rights during intake assessment.
- Processed Passengers on arrival at the international boarder.
- Processing information into the ministry of health's system.
- Facilitated in guiding the passengers to the correct MIQ locations.
- Administrator at the swabbing clinic at Auckland International Airport.
- Assisted in processing airline crew, customs and ground personnel and ministry of health staff ensuring health records are up to date.
Flight Attendant
Air New Zealand
09.1987 - 04.2021
- Ensured safety rules, regulations and company protocols were followed
- Drove passenger satisfaction by promptly answering questions and providing solutions to issues that had arisen during flights
- Facilitated communication between flight deck and cabin crew, prior to and during flights to promote smooth operations
- Resolved issues and negotiated situations to work towards a positive outcome
- Dealt with numerous amounts of Medical scenarios and event's from basic need of oxygen to near deaths onboard
- Facilitated in ensuring any issues onboard the aircraft were clearly communicated to managers and reports were promptly followed up
Cabin Crew Administrator
Air New Zealand
09.1998 - 10.2006
- Direct report to the Cabin Crew Manager.
- This role enabled me to gain Human Resources skills attending to recruitment and disciplinary meetings for Cabin Crew, which included:.
- Involvement in Cabin Crew recruitment process.
- Organizing training courses.
- Processing of annual leave and sick leave.
- Involvement in disciplinary meetings.
- Travel bookings for Managers.
- General typing for four (4) Managers in the Department.
Personal Administrator, Crew Planning Manager
Air New Zealand
08.1992 - 09.1998
- Managed multi-line telephone system and greeted client's during office visits.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Performed wide-ranging administrative, financial and service-related functions for the business.
Air Crew Planning Administrator
Air New Zealand
10.1989 - 08.1992
- Reporting directly to the Aircrew Planning Manager.
- Duties included, but not limited to:.
- Typing Cabin Crew and Pilot monthly rosters, general correspondence.
- Processing aircraft schedule data.
- Processing Training Records and Cabin Crew and Pilot annual leave.
Air Crew Records Clerk
Air New Zealand
09.1987 - 10.1989
- Direct report to the Air Crew Records Manager.
- Duties included.
- Processing Cabin Crew and Pilot Flight Logs in preparation for the payroll run.
- Answering queries and rectifying general pay-related issues.
Education
High School Diploma -
Howick College
Auckland Skills
- Customer Service
- Conflict resolution
- Team Player
- Reliable
- Clerical/Administration
- Human Resources
- Resilient
- Organized
- Problem solver
- Eye for detail
- Office administration
- Staff Management
- Proficient in data Entry
- Administrative support
Certification
Clean NZ drivers License
Have a current first aid certificate.
References
Sarah Liebmann - Nurse Co-ordinator
PH: 021367076
Email: Sliebmann@adhb.govt.nz
Jacque Morrow-Air New Zealand Aviation occupational advisor
PH: 021441290
Timeline
Long Haul Cabin Crew
Air New Zealand
05.2023 - Current
Care Navigator
Auckland District Healthboard
01.2022 - 05.2023
COVID-19 PCR Tester
Ministry Of Health
10.2021 - 01.2022
Health Screener
Ministry Of Health
04.2021 - 10.2021
Cabin Crew Administrator
Air New Zealand
09.1998 - 10.2006
Personal Administrator, Crew Planning Manager
Air New Zealand
08.1992 - 09.1998
Air Crew Planning Administrator
Air New Zealand
10.1989 - 08.1992
Flight Attendant
Air New Zealand
09.1987 - 04.2021
Air Crew Records Clerk
Air New Zealand
09.1987 - 10.1989
High School Diploma -
Howick College
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