Zaheeda Hoosein

• Greeted customers and provided assistance with product selection.
• Assisted in creating displays to promote products.
• Organized stockroom shelves, racks and bins according to store layout and product categories.
• Informed customers about current promotions and discounts.
• Assisted customers with returns, exchanges and refunds.
• Replenished merchandise on shelves as needed throughout the day.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
• Maintained cleanliness of the sales floor area at all times.
• Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
• Analyzed customer feedback data to identify areas of improvement within the store's services.
• Ensured that all promotional materials were properly displayed in their designated areas.
• Monitored stock levels to facilitate restocking and replenishment of shelves.
• Built and maintained relationships with peers and upper management to drive team success.
• Fostered relationships with customers to expand customer base and retain business.
• Engaged in sales-oriented discussions to determine customer pain points.
• Organized store by returning merchandise to proper areas and restocked displays.

• Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
• Helped brand awareness by assisting in merchandising and handling display setups.
• Leveraged upselling opportunities on clothing, shoes and accessories to maximize brand sales.
• Organized fashion sample garments for sales reps and agents.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Developed strong customer relationships to encourage repeat business.

Merchandiser

• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Assisted in gathering and moving materials and equipment for assigned displays.
• Monitored stock to maintain sufficient quantity of featured product.
• Displayed appropriate signage for products and sales promotions.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling and cleaning roles to facilitate cafe operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Kept customer and food preparation areas clean and well-organized.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Utilized coaching and leadership principles to enhance internal and external team dynamics.
• Recommended and executed improvements for production and product quality.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.