Sameer Patil
Auckland,AUK
Summary
Seeking a suitable position in the hospitality industry, where the strong customer Services skills and ability to work well with diverse people in a stimulating The environment can be utilized to the fullest.
A highly resourceful, flexible, and enthusiastic Hospitality Management Professional, with An experience over 10 years in the hospitality industry Follow the direction and work as a part of a team to achieve targets and goals. Ability to deal with different types of guests with a high level of patience and tact Passionate about providing good service. A track record of leading and managing all aspects of the QSR, Restaurants, and hotel, and making guests feel cared for, valued, and respected Optimize customer sales by effectively adding value at the counter and at the table Well-accustomed to overseas environments, worked in the United Kingdom, UAE, and New Zealand.
Self-motivated, positive attitude, hardworking individuals, Proactive, enthusiastic, energetic, responsible, and friendly. Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
CAFÉ Manager
The Coffee Club Wynyard Quarter
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making deposits.
CAFÉ Manager
The Coffee Club Wynyard Quarter
01.2023 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making deposits.
Area Manager (Field Consultant)
Subway Systems India Pvt Ltd
01.2020 - 09.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Supervised location managers and assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Exceeded sales forecast figures by 80% regularly through superior customer care.
- Generated financial and operational reports to assist management with business strategy.
Assistant Operations Manager- (QSR)
Lite Bite Foods
09.2018 - 01.2020
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Communicated with customers to assess satisfaction with products and services received.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Assistant Restaurant Manager
Pizza hut
12.2017 - 04.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 9 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
Assistant Restaurant Manager
Burg'z Burgers ( Organic Burgers )
07.2016 - 05.2017
Managed and Owned
Aurangabad
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Food and Beverage Supervisor
Sheraton Heathrow Hotel
12.2010 - 11.2012
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Diploma in Business Management ( LEVEL 7 HOSPITALITY N TOURISM ) - Hospitality And Tourism
Edenz College
Auckland CBD05.2015
Post Graduate Diploma -
Confederation of Tourism & Hospitality
READING, UK 09.2010
Bachelor of Hospitality And Tourism Studies - Hospitality
Pune University
Pune04.2010
Skills
- POS Systems
- Beverage Preparation
- Food Preparation
- Espresso Machine Operation
- Opening and Closing Duties
- Coffee Expertise
- Cash Handling
- Sales Expertise
- Exceptional Customer Service
- Team Leadership
- Inventory Management
- Team Player
- Multitasking
- Adaptability
- Point of Sale Knowledge
Career Path
- CAFÉ Manager, The coffee club, Jan 2023 to Till date, Wynyard Quarter
- Area Manager (Field Consultant), Subway Systems India pvt ltd, Feb 2020 to Sept 2021
- Assistant Operations Manager- (QSR), Lite Bite Foods, Feb 2019 to Jan 2020, Pune International Airport
- Assistant Restaurant Manager, Pizza hut, Dec 2017 to April 2018, Aurangabad
- Assistant Restaurant Manager, Burg'z Burgers, 10ThJULY 2016 to MAY 2017, Elliott's Stables Auckland CBD, New Zealand
- Barista, The Coffee Club Metro Centre, 6th May 2015 to 20th March 2016, Auckland, New Zealand
- Managed and Owned, Aurangabad, Maharashtra, 15th Sept 2013 to 20th Mar2015
- Food and Beverage Supervisor, Sheraton Heathrow Hotel, Dec 2010 to 6th Dec 2012, London, United Kingdom
Job Description
Develop customer accounts to drive business into the specific restaurant /cluster and to Increase market/customer share in all revenue streams. Achieved the targets within the assigned periods. .Launched 12 New Subway restaurants in Maharashtra & Goa region. Performed Quality control & performance audits. Handled 20 restaurants of 120 Staff for Training with Store Operations. Deftly trained & managed a team of 120 members. Help every individual restaurant to achieve their sales targets. Managing P & L for all Assigned Restaurants. Ensure adherence to service quality standards and providing quality service and maintaining hygiene. Completing various audits to ensure that the restaurants meet standard practices and procedures as per the Subway Standards. Ensure statutory compliance by maintaining registers and license Inventory, reviewing financial reports, and taking appropriate actions. Recruit, Interview & hire team members, conduct performance appraisals, take disciplinary action, motivate & train them. Ensure maintenance of equipment s, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards.
Timeline
CAFÉ Manager
The Coffee Club Wynyard Quarter
01.2023 - Current
Area Manager (Field Consultant)
Subway Systems India Pvt Ltd
01.2020 - 09.2021
Assistant Operations Manager- (QSR)
Lite Bite Foods
09.2018 - 01.2020
Assistant Restaurant Manager
Pizza hut
12.2017 - 04.2018
Assistant Restaurant Manager
Burg'z Burgers ( Organic Burgers )
07.2016 - 05.2017
Food and Beverage Supervisor
Sheraton Heathrow Hotel
12.2010 - 11.2012
CAFÉ Manager
The Coffee Club Wynyard Quarter
Managed and Owned
Aurangabad
Diploma in Business Management ( LEVEL 7 HOSPITALITY N TOURISM ) - Hospitality And Tourism
Edenz College
Post Graduate Diploma -
Confederation of Tourism & Hospitality
Bachelor of Hospitality And Tourism Studies - Hospitality
Pune University
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