Sameeta Doreen Kumar
Burleigh, Blenheim,MBH
Summary
PERSONAL STRENGTHS I am an honest, punctual and loyal person who thrives on challenges. I set high standard for myself, value learning new skills especially in the work place. I have good organization skills and great interpersonal skills with great team player qualities. I enjoy working hard and achieving targets. Highly successful Franchise Owner with solid background in management. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Overview
19
19
years of professional experience
Work History
Franchise owner
Crest Commercial Cleaning
05.2014 - Current
- Key Responsibilities: Customer relations
- Commercial cleaning to high standard
- Training new franchise
- Looking after schools/ health centre/ offices, Cleaning Time management Effective communication with clients Chemical Handling
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in $100 000.00in revenue in 2 years.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success.
- Ran business effectively to consistently achieve at least 80% of goal each year.
- Expanded business by hiring and training staff, finding new locations and marketing franchises to local consumers.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Nurse Assistant
Nurse Maude
03.2017 - 12.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Services Representative & Cashiers Supervisor
Rainbows
04.2007 - 04.2014
- Cash handling Dealing with customer complaints.
- Managing Staff
- Balancing all tills around the park
- Providing excellent customer service
- Staff training
- Banking Invoicing Debtors reconciliation.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Created and implemented strategic trading approaches.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Customer Services Representative
Food town Hunters Plaza
12.2004 - 01.2007
- Customer Service Food handling Sole Charge Machine Care
Education
No Degree - Certificate in Commercial Cleaning
Master Cleaners Training Institute
Blenheim, NZ06.2015
Bachelor of Nursing - Nursing
MIT
Manukau, NZ09.2012
MIT Pre Degree -
Manukau Institue of Technology
Manukau, NTL12.2008
Associate of Science -
Auckland Unversity of Technology
North Shore, AUK11.2007
Progressive Group
Auckland, NZ05.2007
High School Diploma -
Otahuhu College
12.2006
Customer Service Certificate NZQA level -
Otahuhu College
Otahuhu, AUK10.2006
Fiji Junior Certificate -
Swami Vivekanada College
Fiji12.2003
Skills
- Market and Competitor Research
- Workflow Management Software
- Coaching and Mentoring
- Office Systems Management
- Task Delegation
- Finance and Accounting Oversight
- Financial Administration
- Team Leadership
- Operations Management
- Employee Performance Evaluations
- Operations Oversight
- Team Relationships
- Cash Control
- Content Workflow
- Constructive Feedback
- Calming Strategies
- Staff Hiring
- Work Planning and Prioritization
- Expectation Management
- Oversee Administrative Functions
- Cash Register Operations
- Incident Response
- Franchise Operations
- Performance Improvement
- Verbal and Written Communication
- Training and Development
- Management Team Leadership
- Database Maintenance
- Purchasing and Planning
- Bookkeeping
- Staffing Oversight
- Customer Relations
- Client Needs Assessment
- Operations Start-Up
- Effective Customer Communication
- Staff Management
Timeline
Nurse Assistant
Nurse Maude
03.2017 - 12.2017
Franchise owner
Crest Commercial Cleaning
05.2014 - Current
Customer Services Representative & Cashiers Supervisor
Rainbows
04.2007 - 04.2014
Customer Services Representative
Food town Hunters Plaza
12.2004 - 01.2007
No Degree - Certificate in Commercial Cleaning
Master Cleaners Training Institute
Bachelor of Nursing - Nursing
MIT
MIT Pre Degree -
Manukau Institue of Technology
Associate of Science -
Auckland Unversity of Technology
Progressive Group
High School Diploma -
Otahuhu College
Customer Service Certificate NZQA level -
Otahuhu College
Fiji Junior Certificate -
Swami Vivekanada College
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