Sami Chohan
Pokeno,WKO
Summary
Driven professional with extensive experience in the retail sector, notably at Countdown Supermarket. Excelled in enhancing customer service through effective complaint handling and fostering team collaboration. Achieved increased sales revenue through innovative merchandising techniques. Skilled in inventory tracking and maintaining high standards of cleanliness and hygiene.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grocery Assistant Storeperson
Pak N Save
Pukekohe, AUK
04.2024 - Current
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
Fresh Foods Supervisor
Countdown Supermarket
Hamilton, WKO
04.2017 - 02.2024
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
- Assisted in the selection of high-quality produce by establishing relationships with local suppliers and farmers.
- Implemented promotional strategies that resulted in increased sales revenue within the Fresh Foods Department.
- Facilitated communication between team members, fostering a collaborative work environment focused on providing exceptional customer service.
Storeperson
Countdown Supermarket
Hamilton, WKO
04.2017 - 01.2022
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
Assistant Manager
Countdown Supermarket
Pukekohe, AUK
12.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Level-7 - Business Marketing
Royal Business College
Auckland, AUK09.2013
Bachelor Degree - Business Administration And Management
PCTE
Punjab Technical University 04.2011
Skills
- Cleaning and sanitation
- Cleanliness and hygiene
- Shelf Stocking
- Product Knowledge
- Complaint Handling
- Sales Reporting
- Store maintenance
- Merchandising Techniques
- Teamwork and Collaboration
- Punctual and Reliable
- Workplace Safety
- Excellent Communication
- Customer service-focused
- Team contribution
- Heavy Lifting
- Training and mentoring
- Pallet Jack Operation
- Safety standards
- Inventory Tracking
- Cashier experience
- Loading and unloading procedures
Certification
Food Safety
Forklift F Endorsement
P Endorsement
Class 2 Truck
Reach Truck
Languages
English, Hindi, Punjabi
Elementary
Timeline
Grocery Assistant Storeperson
Pak N Save
04.2024 - Current
Fresh Foods Supervisor
Countdown Supermarket
04.2017 - 02.2024
Storeperson
Countdown Supermarket
04.2017 - 01.2022
Assistant Manager
Countdown Supermarket
12.2013 - 09.2017
Level-7 - Business Marketing
Royal Business College
Bachelor Degree - Business Administration And Management
PCTE