Sami Denley
Auckland,AUK
Summary
Proven in enhancing customer satisfaction and loyalty at Animates Vetcare, I excel in customer relationship building and data entry proficiency. Leveraged product knowledge and problem-solving skills to boost sales performance significantly. Adept at managing customer accounts and fostering team collaboration, I consistently achieve and surpass sales goals.
Overview
7
7
years of professional experience
Work History
Customer Sales Assistant
Animates Vetcare
10.2021 - Current
- Built strong relationships with customers, fostering loyalty and repeat business.
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Adapted quickly to new technology platforms for efficient management of CRM systems and point-of-sale software.
- Maintained customer accounts and relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Coordinated with other departments for seamless order fulfillment, ensuring timely delivery of products to customers.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Senior Sales Assistant
Number One Shoes
10.2018 - 09.2020
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
Key Holder
Smiggle
05.2018 - 09.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
Birkenhead College
Auckland, NZ07-2016
Skills
- Customer relationship building
- Goal-oriented mindset
- Data entry proficiency
- Resilience and persistence
- Cash handling experience
- Customer engagement
- Product knowledge
- Customer account management
- Teamwork
- Customer service
- Problem-solving
Timeline
Customer Sales Assistant
Animates Vetcare
10.2021 - Current
Senior Sales Assistant
Number One Shoes
10.2018 - 09.2020
Key Holder
Smiggle
05.2018 - 09.2018
High School Diploma -
Birkenhead College
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