Samir Inhonvi
CBD,AUKLAND
Summary
Detail-oriented Security Professional with extensive experience in conducting patrols, monitoring access points, and escorting visitors to enhance building security. Skilled in implementing security protocols and performing threat assessments while maintaining compliance and addressing personnel and visitor needs. Strong report writing, recordkeeping, and multitasking abilities contribute to effective and safe operations. Keen to offer my experience and skills to a new challenge
Overview
14
14
years of professional experience
1
1
Certification
Work History
Port Security Officer
RED BADGE LTD
CBD, AUCKLAND
03.2024 - Current
- Monitored access points to ensure security protocols were followed.
- Coordinated with law enforcement agencies to enhance security operations and effectively manage incidents.
- Responded to alarms and emergencies, coordinating response efforts effectively.
- Trained new staff on security procedures and emergency response protocols.
- Prepared detailed reports on daily activities and security breaches encountered.
- Responded to emergency situations in a timely manner.
- Enforced port regulations and protocols consistently.
- Investigated reports of suspicious persons or activities on the premises.
- Attended meetings related to updates in national maritime safety standards.
- Assessed potential threats posed by individuals or groups attempting access into restricted areas.
- Coordinated with local law enforcement agencies during emergency situations.
- Provided guidance to visitors regarding port security procedures and protocols.
- Assisted in developing and implementing new security measures to strengthen overall port safety.
- Verified shipping documents for accuracy prior to cargo loading and unloading operations.
- Conducted routine security patrols of port facilities and restricted areas.
- Inspected vehicles entering or leaving the facility to ensure compliance with safety regulations.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and tickets to allow guests passage.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Monitored and conducted passenger screening.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Completed routine and incident-related documentation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Secured building areas during off-hours to prevent unauthorized access.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Patrolled crowds during events to maintain order and ensure a secure environment for attendees.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Customer Service Supervisor
Pure Health
Deira, Dubai
01.2020 - 01.2023
- Supervised customer service team, ensuring high-quality support and engagement.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored team performance metrics, identifying training needs and opportunities for skill enhancement.
- Developed training materials for onboarding new customer service representatives.
- Collaborated with departments to address customer feedback and concerns, improving service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Identified areas for improvement in customer service processes and developed strategies to enhance customer experience.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Recruited qualified personnel when needed for open positions within the department.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial activities of department to share budgetary input with managers.
- Monitor passenger behavior for suspicious activity.
- Screen passengers using advanced security scanning equipment.
- Enforced compliance with aviation security rules and regulations.
- Coordinated with air traffic control personnel regarding access into restricted zones within the airport premises.
- Performed random searches of vehicles entering the secure area of the airport grounds.
- Provided customer service support to travelers regarding security procedures.
- Patrolled the terminals, concourses and aircraft parking areas to detect any unauthorized activity.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
Loss Prevention Manager
Lucknawi Handicrafts
Hussaingang, Lucknow
05.2012 - 01.2019
- Developed and implemented loss prevention strategies that reduced shrinkage and enhanced overall retail security.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Analyzed sales data trends to detect fraudulent transactions and discrepancies, facilitating timely corrective actions.
- Trained staff on loss prevention policies and best practices.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Coordinated with management to adjust security protocols.
- Collaborated with local law enforcement agencies on investigations involving criminal activity.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Maintained high customer service standards while effectively enforcing loss prevention policies, ensuring a safe shopping environment.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Conducted exit inspections of staff and contractors to prevent internal theft.
- Accounted for store cash through daily tallies and frequent audits.
Education
MBA - Business Administration And Management
ICL Graduate Business School
Auckland03-2025
Diploma in Aviation Management - Aviation Management
Frankfinn Aviation Institute
Lucknow07-2008
BBA - Business Administration And Management
University of Lucknow
Lucknow05-2007
Skills
- Access control
- Security protocols
- Threat assessment
- Incident response
- Emergency response
- Incident reporting
- Risk management
- Surveillance techniques
- Cargo security
- Security screenings
- Visitor management
- Security customer service
- Attention to detail
- Conflict resolution
- De-escalation techniques
- Adaptability and flexibility
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Limited
Punjabi
Limited
Affiliations
- Volunteer for Student safety - ICL College 2024
- Volunteer for COVID-19 SCREENING SITES - DUBAI AIRPORT 2020-23
- CANCR SOCIETY LUCKNOW - COLLECTION OF AID FOR CANCER PAITENTS
- Volunteer for Low paid workers Right - SEWA fighting for better pay for workers
Certification
- Class 2 full NZ Driver License
- Medic First Aid - exp 24/07/2026
Timeline
Port Security Officer
RED BADGE LTD
03.2024 - Current
Customer Service Supervisor
Pure Health
01.2020 - 01.2023
Loss Prevention Manager
Lucknawi Handicrafts
05.2012 - 01.2019
MBA - Business Administration And Management
ICL Graduate Business School
Diploma in Aviation Management - Aviation Management
Frankfinn Aviation Institute
BBA - Business Administration And Management
University of Lucknow