ASH(PRIYA)
Auckland,Auckland
Summary
Focused professional with 5+ years of experience and proven knowledge of management , customer relations, supervising and managing department as a manager. Aiming to leverage my skills to successfully fill the role at your company.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
11 2023 - Current
- Screening clients for Emergency Housing and Social Housing Assessment.
- Booking appointments for clients with Case Managers and Housing brokers etc.
- Communication with clients and referrals to specialist services - Connect client's to internal and external providers of specialist services.
- Provide advice and guidance to clients in a timely, professional and empathetic manner.
- Navigate various computer system to manage and record client's information.
- Maintain up to date knowledge of relevant legislations , policies and local labour markets.
Grocery Department Manager & Checkout Supervisor
Four Square Raglan
01.2019 - 03.2023
- Liase with suppliers and sales reps and make decisions.
- Relay aisles, introducing new products, fulfilling customer choice products.
- Exploring marketing channels and implement ideas to avoid wastage.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Handled inquiries, feedback, and complaints from customers regarding products and other things in the store.
- Relayed and merchandised the department to the highest level, resulting in an increase the number of units sold and growth in the department GP%
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Helped store Manager in all tasks including checking product level, pricing, and special price of the products and stocktaking every week.
- Trained and supervised staff on checkout and lotto terminal.
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows
- Provide full training to new staff.
Bookeeper
Satnam Bains ( Raglan Four Square)
- Maintained, processed invoices, deposits.
- Helped Manager tracking expenses and income for business.
- Remind store Manager for tasks to be done on time.
Checkout Department Supervisor
Pak N Save
07 2023 - 11 2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing their tasks & doing their time to time reviews.
- Handling calls at customer service desk as customer service representative & handle high volume of calls.
Education
Masters - Accountacy
NZQA
Graduate Diploma - Applied Management
Otago Polytechnic
Auckland, AUK10.2017
Skills
- Precision and Accuracy
- Liquor Duty Manager, LCQ
- RMP managers Lotto course certification
- Certified Accountant in Nz assessed by NZQA holding level 9 Masters qualifications
- Proactive and Self-Motivated
- Business Development
- Bill Payment and Record keeping
- Handling calls and queries at customer service desk
Refrences
References available upon request.
Timeline
Grocery Department Manager & Checkout Supervisor
Four Square Raglan
01.2019 - 03.2023
Customer Service Representative
Ministry of Social Development
11 2023 - Current
Bookeeper
Satnam Bains ( Raglan Four Square)
Checkout Department Supervisor
Pak N Save
07 2023 - 11 2023
Masters - Accountacy
NZQA
Graduate Diploma - Applied Management
Otago Polytechnic
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