Samiu Tupoumalohi
Papakura,AUK
Summary
Service delivery and operations support professional with experience across Kāinga Ora, Auckland Council, MSD and Immigration NZ. Strong in high-volume administration, stakeholder communication, and accurate documentation in regulated environments. Known for turning messy backlogs into clear action plans, tracking performance in Excel, and delivering practical outcomes without losing service quality. Calm, organised, and comfortable working across multiple sites, priorities and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Support Manager (6 Months Fixed Term)
Kāinga Ora (Māngere East)
Auckland , Mangere
11.2025 - Current
- Managed 17 portfolios / 500+ properties, delivering housing support while balancing customer outcomes, compliance, and organisational risk.
- Reduced outstanding damage debt from 130 to 34 in 1.3 weeks (74% reduction) through disciplined follow-up, prioritisation, and evidence-based decision-making.
- Coordinated site assessments and contractor visits, ensuring jobs were scoped, logged, followed up, and resolved within agreed timeframes.
- Negotiated sustainable repayment plans and maintained constructive relationships with tenants while protecting recovery targets.
- Maintained accurate case notes and documentation, supporting consistent service delivery and strong audit readiness.
- Supported managers across portfolios by stabilising backlogs and keeping KPI delivery on track without compromising standards.
Youth Advisor (Volunteer Service)
The Church of Jesus Christ of Latter-Day Saints
Auckland, Papakura
02.2025 - Current
- Mentored youth in leadership and wellbeing programs, fostering personal growth and building confidence.
- Taught Sunday School to youth aged 12-17, promoting moral development and ethical understanding.
- Guided individuals with personalized support, enhancing inclusivity and strengthening community engagement.
Regulatory Support Officer
Auckland Council
Auckland , Manukau
05.2025 - 09.2025
- Supported regulatory/inspection teams through scheduling, documentation control, and internal/external communications.
- Managed enquiries from staff, contractors and the public, ensuring clear information and timely follow-up.
- Maintained accurate records and contributed to reporting requirements in a compliance-led environment.
Case Manager
Ministry of Social Development (MSD)
Taupo, Taupo
06.2024 - 12.2024
- Assessed complex situations and translated them into clear, tailored plans to improve client stability and outcomes.
- Delivered one-to-one support and secured relevant assistance (e.g, accommodation supplements, food grants) to remove immediate barriers.
- Coordinated wrap-around support with internal teams and external agencies to avoid duplication and delays.
- Produced accurate case notes, action tracking and documentation that supported consistent delivery and audit confidence.
Immigration Officer
Immigration New Zealand (Tonga Branch)
Tongatapu, Nuku'alofa
10.2022 - 02.2023
- Processed high volumes of applications (up to 30 CCC applications daily) while maintaining accuracy and turnaround expectations.
- Applied policy and judgement to assess applications and maintain compliance with operational standards.
Volunteer Services
The Church of Jesus Christ of Latter‑Day Saints (Ghana)
Ghana, Accra West
11.2017 - 11.2019
- Planned and delivered programmes, workshops, and one-on-one support to empower participants, maximizing impact despite limited resources.
- Supported individuals and families in diverse community-focused roles, improving access to vital resources within the community.
- Cultivated organizational, communication, and problem-solving skills through active engagement with diverse community groups.
- Built resilience and adaptability while working across different cultures and communities.
Education
Business Diploma Level 5 - Business Administration And Management
Tupou Tertiary Institute
Tonga Skills
- Service delivery coordination
- High-volume administration
- Stakeholder & customer communication
- Case management / issue resolution
- Excel tracking & reporting
- Documentation & audit-ready records
- Contractor / site coordination
- Prioritisation & time management
- Compliance & policy alignment
- Continuous improvement
- Conflict resolution & negotiation
- Team collaboration
Certification
Full Clean NZ Driving License.
References
References available upon request.
Languages
- Tonga
- English
Tools
- Microsoft Excel (tracking & reporting), Word, Outlook , SAP, SharePoint, SWIFT, Kotahi
Timeline
Housing Support Manager (6 Months Fixed Term)
Kāinga Ora (Māngere East)
11.2025 - Current
Regulatory Support Officer
Auckland Council
05.2025 - 09.2025
Youth Advisor (Volunteer Service)
The Church of Jesus Christ of Latter-Day Saints
02.2025 - Current
Case Manager
Ministry of Social Development (MSD)
06.2024 - 12.2024
Immigration Officer
Immigration New Zealand (Tonga Branch)
10.2022 - 02.2023
Volunteer Services
The Church of Jesus Christ of Latter‑Day Saints (Ghana)
11.2017 - 11.2019
Business Diploma Level 5 - Business Administration And Management
Tupou Tertiary Institute