Samiuela Kolovatu
Timaru,Kensington
Summary
Driven by a results-focused approach, I leveraged adaptable learning and forklift operation skills at Lineage Company Ltd to enhance inventory management and customer satisfaction. My commitment to safety and efficiency, combined with a knack for heavy lifting, contributed to a significant improvement in operational productivity. Dealing with customer needs day by day was a first priority to find a result of a WIN WIN.
Overview
5
5
years of professional experience
Work History
Store Person
Lineage Company Ltd
04.2019 - Current
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Improved store organization by implementing efficient inventory management systems.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Operated material handling equipment safely while loading or unloading deliveries.
Boner
Smith Field Alliance Company
11.2020 - 03.2024
- Collaborated with quality control personnel to ensure compliance with industry standards for finished products.
- Streamlined workflow by effectively utilizing equipment, such as knives and saws, for precise cuts.
- Improved production efficiency by skillfully deboning various types of meat.
- Maintained sharpness of tools through regular inspection and sharpening procedures, minimizing delays in production time.
- Assisted in the development of new cutting methods, resulting in faster processing times and higher yields.
- Enhanced workplace safety by following strict sanitation guidelines and maintaining a clean work area.
- Reduced waste by expertly trimming excess fat and bones from meat products.
- Exhibited strong attention to detail when visually inspecting each piece of meat for defects or inconsistencies before boning.
- Contributed to increased customer satisfaction through precise portioning of meat products according to specifications.
- Demonstrated exceptional knife handling skills while performing intricate cuts on various meats, limiting damage to valuable product portions.
- Participated in ongoing training sessions to stay informed about best practices in meat processing techniques and safety regulations.
- Trained new employees on safe and efficient boning techniques, leading to improved productivity across the team.
- Remained adaptable to rotating workstations, mastering a range of meat cutting tasks and effectively responding to changing production needs.
- Supported colleagues during shifts as needed, fostering a positive teamwork environment that boosted overall productivity.
- Cut product into correct sizes and arranged in trays for packaging.
- Used vacuum packing equipment to seal final cuts for shipping.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Inspected equipment, checking for proper functioning and safety.
Service Consultant
Anz Bank
02.2023 - 01.2024
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Applied advanced [Area] skills and knowledge of [Software] on daily basis.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Travel
10.2022 - 11.2022
Going back as my Grandmother passed away at the island. Also these breaks i have to move from job to another in order to find the right path for me.
Painter
Todd Mudie Group
07.2021 - 11.2021
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Repaired wall holes and scrapes.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Calculated amount of paint and other materials needed for each job accurately.
Education
High School Diploma -
Tonga Institute of Higher Education
Tonga11.2018
Skills
- Adaptable learning
- Loading and unloading
- Heavy Lifting
- Forklift Operation
Learning
Every organisation that i came through, I learn a lot. The environment, family, Team work etc. I enjoyed Learning because its makes me happy to Learn new things in life also using those skills and experience to helping others. I love to share what i have and i am exited to accept the challenge in front of me.
Timeline
Service Consultant
Anz Bank
02.2023 - 01.2024
Travel
10.2022 - 11.2022
Painter
Todd Mudie Group
07.2021 - 11.2021
Boner
Smith Field Alliance Company
11.2020 - 03.2024
Store Person
Lineage Company Ltd
04.2019 - Current
High School Diploma -
Tonga Institute of Higher Education
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