Summary
Overview
Work History
Education
Skills
Voluntary & Community work
References
Timeline
Generic

Samiya Mohamed

Auckland,New Zealand

Summary

I am a dedicated and adaptable professional with a proactive attitude and a strong work ethic. With effective communication skills and a quick learning ability, I am eager to contribute to a dynamic team and support organizational goals. I bring 3 years of experience in customer service, which has equipped me with the ability to deliver high-quality service in dynamic, fast-paced environments while effectively managing customer needs and resolving issues efficiently. Organized and motivated, I aim to apply my time management and organizational skills in entry-level opportunities, contributing to company growth and supporting team success through effective collaboration.

Overview

3
3
years of professional experience

Work History

CASHIER

EP Catering
Auckland
10.2019 - 01.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.

Waitress

Almaz Cafe
02.2019 - 02.2020
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Developed positive relationships with regular customers through friendly conversation.
  • Demonstrated effective communication skills when interacting with customers and colleagues.

Customer Service Representative

ANZ
Auckland
05.2018 - 09.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Health Science - Midwifery

Auckland University of Technology
Auckland
11-2023

Mount Roskill Gammar
Auckland
11-2019

Skills

  • Customer Service & Conflict Resolution
  • Written and Verbal Communication
  • Payment processing & Cash Register Operation
  • Strong work ethic
  • Time management skills
  • Effective listening
  • Team collaboration
  • Leadership

Voluntary & Community work

The Umma Trust

Youth Coordinator/ Leader

  • Oraganised fundraiser events
  • Food bank for groups within several community's
  • promoted and implemented sports activities and entertainment for refugee background students

E Tū Whānau Youth leader

Youth leader/ Advocate

  • facilitated workshops discussions around culture
  • advocated for cultural awareness in the general public

Albert-Eden Puketapapa Ethnic Youth Base

Youth Leader

  • Organized and managed tasks related to youth development, including prioritizing and overseeing training and mentorship programs.
  • Developed and implemented cultural competency skills, identity-building activities, and youth development programs to foster positive relationships among youth from diverse ethnic backgrounds.
  • Partnered with professional and government agencies

References

References available upon request

Timeline

CASHIER

EP Catering
10.2019 - 01.2021

Waitress

Almaz Cafe
02.2019 - 02.2020

Customer Service Representative

ANZ
05.2018 - 09.2018

Bachelor of Health Science - Midwifery

Auckland University of Technology

Mount Roskill Gammar
Samiya Mohamed