Samjhana Ghale
Queenstown
Summary
Friendly and outgoing, known for creating welcoming environments and ensuring positive guest experiences. Understands importance of excellent customer service and possesses strong communication and multitasking skills. Aims to create memorable experiences that leave lasting impression on guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Goku Shabu Shabu
04.2023 - Current
- I have been working in a Japanese Restaurant in Queenstown named Goku Shabu Shabu since April,2023.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Kinugawa Fudotaki
08.2021 - 04.2023
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Fashion And Home Economic Course
Yokohama Fashion Design College
1 Chome-9-5 Tsurumichuo,Tsurumichuo,Yokohama,japan03-2021
Japanese Painting/ Oil Painting
Asagaya Gakuen Art Masters School
2-2-9, Nihonbashi Horidome-cho, Chuo-ku, Tokyo 02-2018
Bachelor's Degree in Business Studies - Management
Hetauda School of Management
Nepal01-2014
Skills
- Customer service
- Language skills
- Team development
- Customer relationship management (CRM)
- Staff training
- Coordination
- Order fulfillment
Languages
Japanese
Professional Working
Hindi
Professional Working
English
Professional Working
Interests
- Drawing and Painting
- Fashion and Style
- Personal Development and Self-Improvement
Certification
Licence Controller Qualification- Level 4 achived on 11 June, 2024.
Timeline
Front of House Staff Member
Goku Shabu Shabu
04.2023 - Current
Customer Service Representative
Kinugawa Fudotaki
08.2021 - 04.2023
Licence Controller Qualification- Level 4 achived on 11 June, 2024.
No Degree - Fashion And Home Economic Course
Yokohama Fashion Design College
Japanese Painting/ Oil Painting
Asagaya Gakuen Art Masters School
Bachelor's Degree in Business Studies - Management
Hetauda School of Management
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