Samlesh Karan Mani
Auckland,New Zealand
Summary
Experienced Class 5 Truck Driver and former Workshop/Service Administrator with a strong background in logistics, fleet management, customer service, and mechanical workshop operations. Known for professionalism, safe driving practices, and strong communication skills. Brings extensive experience across transport, automotive service, procurement, and plant management. Highly adaptable, reliable, and committed to continuous improvement and delivering high-quality results.
Overview
10
10
years of professional experience
Work History
Class 5 Truck Driver
Ahuad Holdings Ltd
Penrose, New Zealand
11.2023 - 04.2025
- Executed long haul and short haul deliveries of general freight, ensuring timely arrival across multiple routes.
- Delivered freight safely and on time across Auckland using GPS, maps, and strong local road knowledge.
- Enhanced on-time delivery rates through strategic route planning and strict adherence to transport regulations.
- Provided excellent customer service with professional communication and punctual deliveries.
- Maintained accurate travel logs, hours of service, and vehicle maintenance records.
- Conducted routine vehicle inspections and maintenance to minimize breakdown risks.
- Adapted to changing weather, traffic, and scheduling demands while maintaining safety standards.
- Supported loading and unloading of freight at distribution centers and delivery locations.
Class 5 Truck Driver
LJ’s NZ Limited
Hornby, New Zealand
07.2023 - 10.2023
- Executed short haul deliveries of various freight, ensuring timely arrival and customer satisfaction.
- Ensured compliance with company and transport regulations, contributing to safe and efficient operations.
- Navigated efficiently using GPS and local road knowledge.
- Facilitated team operations through effective communication and route sharing, enhancing overall delivery coordination.
Customer Service Controller
Vision Motors
Suva, Fiji
04.2022 - 04.2023
- Act as the primary point of contact for service customers from booking through to vehicle handover.
- Delivered exceptional customer service via phone, email, and in-person interactions, fostering customer loyalty and satisfaction.
- Build strong, long-term relationships with clients by delivering personalised, premium service.
- Interpreted customer concerns and communicated repair requirements to technicians, facilitating accurate and timely repairs.
- Prepare and explain service estimates, invoices, and repair recommendations.
- Coordinate workflow between customers, technicians, and parts to ensure timely completion.
- Provide regular updates to customers on vehicle progress and approvals.
- Identified upsell opportunities aligned with manufacturer guidelines and customer needs, enhancing overall service experience.
- Ensure compliance with dealership processes, manufacturer standards, and warranty requirements.
- Maintain accurate customer and vehicle records within the Era Link software closely with Parts, Sales, and Workshop teams to exceed customer expectations.
- Schedule service bookings and manage customer enquiries.
- Prepare and process service documentation, repair orders, invoices, and purchase orders.
- Conduct pre- and post-service customer follow-ups.
- Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations.
Service/Workshop Administrator
Nivis Motors & Machinery Co. Ltd
Suva, Fiji
08.2021 - 03.2022
- Act as the primary point of contact for service customers from booking through to vehicle handover.
- Build strong, long-term relationships with clients by delivering personalised, premium service.
- Deliver outstanding customer service through phone, email, and face-to-face interactions.
- Schedule service bookings and manage customer enquiries.
- Prepare and explain service estimates, invoices, and repair recommendations.
- Prepare and process service documentation, repair orders, invoices, and purchase orders.
- Coordinate workflow between customers, technicians, and parts to ensure timely completion.
- Interpreted customer concerns and communicated repair requirements to technicians, ensuring clarity and alignment.
- Provide regular updates to customers on vehicle progress and approvals.
- Identify upsell opportunities in line with manufacturer guidelines and customer needs.
- Ensure compliance with dealership processes, manufacturer standards, and warranty requirements.
- Maintained accurate customer and vehicle records within Units software, collaborating with Parts, Sales, and Workshop teams to enhance customer satisfaction.
- Conducted pre- and post-service follow-ups with customers to ensure service satisfaction and address any concerns.
- Process payments and assist with account follow-up as required.
- Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations.
Plant Manager
Fulton Hogan (Fiji) Pte Ltd
Suva, Fiji
08.2019 - 06.2021
- Manage acquisition, registration, and disposal of fleet vehicles, machinery, small plant and trailers.
- Oversee preventive maintenance schedules and coordinate urgent repairs.
- Ensure compliance with transportation regulations and safety standards.
- Monitored fleet telematics, analyzing data on vehicle usage, fuel consumption, and driver behavior to inform operational decisions.
- Developed and managed fleet budgets for maintenance, fuel, insurance, and capital expenditures, ensuring financial efficiency.
- Facilitated vehicle scheduling to enhance operational efficiency. and route planning to maximize efficiency.
- Manage vendor relationships and negotiate service contracts.
- Prepared reports on fleet performance, costs, and compliance for senior management, facilitating strategic planning.
- Lead initiatives to improve fleet safety and reduce operational costs.
Service Administrator - Fleet Workshop
Fulton Hogan Hiways Joint Venture
Suva, Fiji
03.2017 - 08.2019
- Coordinated and scheduled vehicle and equipment maintenance and repairs to minimize downtime.
- Maintained accurate records of vehicle registrations, inspections, servicing, and repairs using Maximo software for compliance and operational efficiency.
- Managed workshop job cards, invoicing, and service documentation.
- Monitored parts inventory and liaised with suppliers to ensure timely availability of essential components.
- Supported compliance with health, safety, and environmental regulations within the workshop and fleet.
- Maintained communication with drivers, workshop technicians, and management to ensure timely service delivery.
- Assisted in preparing reports on fleet performance, maintenance costs, and workshop productivity.
- Managed workshop staff rosters and timesheets.
- Supported budgeting and cost control initiatives related to fleet and workshop operations.
- Facilitated training and development records for workshop personnel.
Service Advisor
Nivis Motors & Machinery Co. Ltd
Suva, Fiji
10.2015 - 03.2017
- Later promoted to team leader Service Advisor.
- Functioned as the primary point of contact for service customers from booking to vehicle handover, fostering clear communication during the process.
- Build strong, long-term relationships with clients by delivering personalized, premium service.
- Accurately interpret customer concerns and communicate repair requirements to technicians.
- Prepare and explain service estimates, invoices, and repair recommendations.
- Coordinated workflow among customers, technicians, and parts to facilitate timely service completion.
- Provide regular updates to customers on vehicle progress and approvals.
- Identified upsell opportunities aligned with manufacturer guidelines and customer needs, enhancing service value.
- Ensure compliance with dealership processes, manufacturer standards, and warranty requirements.
- Maintain accurate customer and vehicle records within the Units software closely with Parts, Sales, and Workshop teams to exceed customer expectations.
- Deliver outstanding customer service through phone, email, and face-to-face interactions.
- Schedule service bookings and manage customer enquiries.
- Prepare and process service documentation, repair orders, invoices, and purchase orders.
- Conduct pre- and post-service customer follow-ups.
- Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations.
Education
Professional Diploma in Procurement & Supply -
University of the South Pacific
Professional Diploma in Business Management (NZQA Level 6) -
University of the South Pacific
Trade Diploma in Frontline Management (NZQA Level 5) -
Fiji National University
Skills
- Freight Coordination
- Transport Safety Practices
- Freight Safety Compliance
- Driver Safety Training
- Vehicle Inspection Techniques
- Advanced Route Navigation
- Efficient Route Optimization
- Freight Securement Techniques
- Travel Log Compliance
- Customer Service
- Team Collaboration
- Stakeholder Engagement
- Software proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Road Safety Techniques
Professional Development
- Certificate in Workplace Leadership
- Certificate in Mentoring & Coaching
- Certificates of Attainment – Light Automotive: Final Drive & Differential
- Steering System Service & Repair
- Hydraulic Brake Service & Repair
- Vehicle Periodic Maintenance
- Automotive Electrical Principles
- Wheel Alignment & Tyres
Timeline
Class 5 Truck Driver
Ahuad Holdings Ltd
11.2023 - 04.2025
Class 5 Truck Driver
LJ’s NZ Limited
07.2023 - 10.2023
Customer Service Controller
Vision Motors
04.2022 - 04.2023
Service/Workshop Administrator
Nivis Motors & Machinery Co. Ltd
08.2021 - 03.2022
Plant Manager
Fulton Hogan (Fiji) Pte Ltd
08.2019 - 06.2021
Service Administrator - Fleet Workshop
Fulton Hogan Hiways Joint Venture
03.2017 - 08.2019
Service Advisor
Nivis Motors & Machinery Co. Ltd
10.2015 - 03.2017
Professional Diploma in Procurement & Supply -
University of the South Pacific
Professional Diploma in Business Management (NZQA Level 6) -
University of the South Pacific
Trade Diploma in Frontline Management (NZQA Level 5) -
Fiji National University