Summary
Overview
Work History
Education
Skills
Timeline
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Samm Runga

Summary

Proven track record in enhancing customer satisfaction and operational efficiency at Wairoa Garage, showcasing expertise in inventory management and exceptional customer service. Skilled in relationship building and at processing payments and returns, consistently meeting deadlines. Demonstrated ability to train staff and improve product quality, directly contributing to increased customer trust and repeat business.


Coordinator with a strong focus on team collaboration and achieving results. Skilled in communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in a dynamic environment.

Overview

11
11
years of professional experience

Work History

E Tu Wairoa Coordinator

Enabled Wairoa
06.2024 - Current
  • Led initiatives that improved team dynamics, resulting in enhanced collaboration across multiple departments.
  • Coordinated logistics for events, ensuring seamless execution from planning to completion.
  • Created post-event evaluations, analyzing feedback to identify areas for improvement in future projects.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Entered data, and generated reports.
  • Connected with diverse groups of professionals, fostering networking opportunities among conference attendees.
  • Generated new contacts through networking.

Parts Assistant

Wairoa Garage
08.2023 - 06.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed daily data entry to record all incoming stock.
  • Responded to customer calls and emails to answer questions about products and services.
  • Built relationships with customers to encourage repeat business.

Grader/Shop Supervisor

Otoki Orchard
10.2014 - 07.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Trained new employees on proper fruit grading techniques, ensuring consistency across all staff members.
  • Demonstrated exceptional attention to detail while grading fruits, ensuring that even the most subtle flaws were detected promptly.
  • Increased customer trust by ensuring that only top-quality fruits were delivered to market stalls and supermarkets.
  • Documented products checked, grades assigned and rejected items in master logs.

Education

Gisborne Girls' High School
Gisborne, NZ

Skills

  • Telephone and email etiquette
  • Invoice Processing
  • Deadline Management
  • Payment Transactions
  • Excellent customer service
  • Cash Handling
  • Work Planning and Prioritization
  • Cooperative Attitude
  • Customer Relationship Building
  • Multitasking and organization
  • Decision-making
  • Project coordination
  • Schedule coordination

Timeline

E Tu Wairoa Coordinator

Enabled Wairoa
06.2024 - Current

Parts Assistant

Wairoa Garage
08.2023 - 06.2024

Grader/Shop Supervisor

Otoki Orchard
10.2014 - 07.2023

Gisborne Girls' High School

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Samm Runga