Lupe Samoa Wright
Palmerston North,MWT
Summary
I am an experienced bubbly Customer Service Person. I have an interest in learning new things and interacting with different types of people on a daily basis. I am passionate about helping all types of people, also hard-working, Good attention to detail and can-do attitude. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
13
13
years of professional experience
Work History
Customer Care Specialist
Noel Leeming
Current - 2023.09
- Tracking orders and follow up with stores
- Answering general enquiries and checking orders for flybuys
- Stock check and Eta checks on orders
- Dealing with complaints and Customer escalations
- Salesforce - Live chat and phone sales
- Repairs and exchange escalations.
COVID Vaccination Advisor
Co-vid Vaccination Helpline
2021.08
- Taking inbound calls from the public dealing with the Covid-19 vaccine
- Booking, rescheduling and cancelling vaccine appointments
- Giving general advice and answering vaccine queries.
Customer Service Represent
Sky Television Ltd
2020.05
- Booking shows on Sky
- Guiding customers through the phone
- Order packages
- Paying bill
- Adding and removing channels.
Market research
IPSOS LTD
- Calling Australian Clients
- Measure the effectiveness of marketing programs and strategies
- Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls
- Gather data about consumers, competitors, and market conditions.
Packer
Brinks NZ
- Pack
- Label bags/boxes
- Maintained a clean and organized work environment, promoting safety and productivity.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Temporary Sales Assistant Customer service
New Zealand's Biggest Fragrance and Cosmetics Sale
- Assisting customers to find good and products they are looking for
- Greeting customers
- Stocking shelves
- Answering queries from customers
- Housekeeping
- Labelling
- Responsible for security within the store and being on the lookout for shoplifters
- Receiving and storing goods
- Shifted large amounts of stock.
Warehouse assistant/Customer Service
The iconic - Weatherill
2016.02 - 2016.03
- Scanning items, booking couriers, Packing
- Inspection of incoming product deliveries
- Outgoing product packaging preparation
- Receiving and storing small item deliveries in warehouse
- Housekeeping.
Room Attendant
The Rendezvous Grand Hotel
2014.11 - 2016.02
- Cleaning Rooms/Making changing beds
- Checking mini-bar
- Guests request
- Serving customers
- Washing dishes.
Kitchen - Hand
Jovans Kitchen
2013.01 - 2014.01
- Assist Chef with food-handling
- Dish-washing
- Ensuring the restaurant was clean and tidy
- Setting tables - menus.
Room Attendant
83 By The Sea Lodge
2011.03 - 2013.11
- Clean room/corridors
- Assisted with food-handling for conference room
- Checking mini-bar
- Guest-requests
- Changing towels and sheets.
Night Shift Store-Person
Pro-Pharma Pharmacy
2011.01 - 2012.01
- Packing, Labelling, Loading and unloading
- Pick and pack orders
- Sorting of stock
- Scanning and cross-checking stock allocations and packing
- Able to lift up to 25kg
- Assist in keeping the store/warehouse tidy.
Education
New Zealand School of Tourism
Wellington, NZSchool of Business
01.2014
Skills
- Product Testing
- Competitive Analysis
- Customer Service
- Team Collaboration
- Flexible and Adaptable
- Customer Engagement
Languages
English
Samoan
Key Skills Attributes
- Open minded
- Resilient
- Team player
- Effective communication
- Determined and Committed
References
References provided upon request
Timeline
Customer Care Specialist
Noel Leeming
Current - 2023.09
COVID Vaccination Advisor
Co-vid Vaccination Helpline
2021.08
Customer Service Represent
Sky Television Ltd
2020.05
Warehouse assistant/Customer Service
The iconic - Weatherill
2016.02 - 2016.03
Room Attendant
The Rendezvous Grand Hotel
2014.11 - 2016.02
Kitchen - Hand
Jovans Kitchen
2013.01 - 2014.01
Room Attendant
83 By The Sea Lodge
2011.03 - 2013.11
Night Shift Store-Person
Pro-Pharma Pharmacy
2011.01 - 2012.01
Market research
IPSOS LTD
Packer
Brinks NZ
Temporary Sales Assistant Customer service
New Zealand's Biggest Fragrance and Cosmetics Sale
New Zealand School of Tourism
School of Business