Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Volunteer
Additional Information
Timeline
Generic

Samreena Zahoor

Auckland,AUK

Summary

Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Additionally, worked as an accomplished Physical therapist, possessing strong clinical assessment and evaluation skills. Providing a supportive environment conducive to addressing individual needs Distinguished client-facing skills and experience working closely with healthcare professionals to assess and treat complex conditions

Overview

9
9
years of professional experience

Work History

Rostering Coordinator

Healthcare NZ
10.2020 - Current
  • I coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and solve workflow issues to maintain rapport with customers and managers.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Completed bi-weekly payroll for employees

Physiotherapist

Aamina Nursing Home & Hospital
09.2021 - 04.2023
  • Conducted Remote physiotherapy assessments and treatment sessions for patients, implementing specialized treatment plans to enhance physical well-being.
  • Leveraged digital platforms and technologies to ensure effective virtual patient care and monitored progress through telehealth interactions.
  • Collaborated with multidisciplinary teams, including physicians and other healthcare professionals, to provide comprehensive care and treatment strategies for patients.
  • Demonstrated adaptability and strong communication skills in navigating remote patient care, ensuring a high standard of care was maintained.
  • Managed a high volume of Calls per day.

Support Worker

Healthcare NZ
06.2020 - 12.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with other professionals to plan and coordinate care for clients.

Physiotherapist

Emirate Rehabilitation And Home Care LLC
08.2017 - 05.2019
  • Planned individually designed treatment programs to restore, maintain, and improve physical functioning, alleviate pain, and prevent disability.
  • Managed acute and chronic conditions with full understanding of complex therapy needs.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.
  • Communicated with colleagues to drive exceptional continuum of care.
  • Liaised with other healthcare professionals to exchange information about patients.

Neuro Physiotherapist

Voluntary Medicare Society Srinagar India
08.2014 - 09.2016
  • Implemented specialized physical therapy programs to improve functional mobility and reduce pain for patients with chronic conditions.
  • Provided physical therapy services in both inpatient and outpatient settings.
  • Created individualized exercise programs to improve patient mobility and function.
  • Developed comprehensive treatment plans and goals to address individual patient needs.

Education

Master of Physiotherapy - Neurological And Psychosomatic Disorders

RaJiv Gandhi University of Health And Sciences
Bangalore India

Bachelor of Physiotherapy -

Rajiv Gandhi Institute of Physiotherapy
Bangalore India

PG Diploma in Business - Information Governance

The University Of Auckland
Auckland
05.2024

Certification In Business - First Line Management

Wintec University of Technology
Auckland
09.2021

Certificate in Business - Leadership

Wintec University of Technology
New Zealand
08.2021

Skills

  • Best Practice Implementation
  • Customer Service
  • Microsoft Word
  • Schedule Management
  • Verbal and Written Communication
  • Work Scheduling Software
  • Deployment Coordination
  • Work Planning and Prioritization
  • Critical Thinking
  • Coordinating with Supervisors
  • Healthcare Regulations
  • Therapeutic Measures
  • Operational Procedures

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working

Affiliations

  • HCPC (Health and Care Professionals Council)
  • IAP (Indian Association of Physiotherapy)
  • DHA (Dubai Health Authority)

Certification

  • Dry Needling
  • BLS (Basic Life Support)
  • Manual Therapy

Volunteer

  • Health and Safety Volunteer at Healthcare NZ
  • Volunteer at Hospice Shop, Auckland

Additional Information

  • Completed MAPA (Management of Actual or Potential Aggression) training, enhancing my ability to handle challenging situations with a focus on safety, prevention, and de-escalation techniques.
  • Proficient in crisis intervention, ensuring a secure environment for patients and team members during potentially volatile situations.
  • Applied MAPA principles effectively in various healthcare settings, showcasing strong interpersonal and conflict-resolution skills.

Timeline

Physiotherapist

Aamina Nursing Home & Hospital
09.2021 - 04.2023

Rostering Coordinator

Healthcare NZ
10.2020 - Current

Support Worker

Healthcare NZ
06.2020 - 12.2020

Physiotherapist

Emirate Rehabilitation And Home Care LLC
08.2017 - 05.2019

Neuro Physiotherapist

Voluntary Medicare Society Srinagar India
08.2014 - 09.2016

Master of Physiotherapy - Neurological And Psychosomatic Disorders

RaJiv Gandhi University of Health And Sciences

Bachelor of Physiotherapy -

Rajiv Gandhi Institute of Physiotherapy

PG Diploma in Business - Information Governance

The University Of Auckland

Certification In Business - First Line Management

Wintec University of Technology

Certificate in Business - Leadership

Wintec University of Technology
Samreena Zahoor