Samson Brown
Wainuiomata, Wellington
Summary
Proven Truck Driver and Service Technician with a track record of excellence in vehicle maintenance and customer satisfaction, notably at Metalbilt Doors. Skilled in safe driving and effective communication, I've enhanced client retention and reduced equipment downtime. My strong work ethic and self-motivation have consistently improved operational efficiency and safety standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Truck Driver
Pipeworks Plumbing Solutions
08.2023 - 02.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Service Technician
Metalbilt Doors
02.2003 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Trademan
Bachelor Steel
02.1991 - 02.1996
- Collaborated with fellow tradesmen for successful completion of complex projects on time and within budget.
- Ensured safety compliance by conducting thorough worksite inspections and providing necessary training to team members.
- Demonstrated adaptability when faced with changing project requirements, adjusting strategies accordingly to achieve desired results.
- Provided quality control while eliminating downtime to maximize revenue.
- Reduced downtime through proactive identification of potential issues and prompt resolution of any problems encountered.
Truck Driver
Service Foods
02.1990 - 02.1991
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Laborer
Newpower Electrical
02.1990 - 02.1991
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Preapprentiship Engineering Stage 1&2 - Engineering Mechanics
Petone Tech
Petone, WGN01.1988
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Vehicle inspection
- Commercial driving
- Vehicle inspections
- Load security
- Route planning
- Vehicle maintenance
- Inclement weather driving
- Decision-making
- Customer-oriented
- Equipment operation
- Materials transport
- Basic computer literacy
- Flexible schedule availability
- Accurate record keeping
- Load securing proficiency
- Defensive driving techniques
- Tractor-trailer driving specialist
- Loading and unloading
- Basic maintenance
- Truck driving
- Forklift operation
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration.
- Commercial Driver's License (CDL) - State Department of Motor Vehicles.
Timeline
Truck Driver
Pipeworks Plumbing Solutions
08.2023 - 02.2025
Service Technician
Metalbilt Doors
02.2003 - 02.2023
Trademan
Bachelor Steel
02.1991 - 02.1996
Truck Driver
Service Foods
02.1990 - 02.1991
Laborer
Newpower Electrical
02.1990 - 02.1991
Preapprentiship Engineering Stage 1&2 - Engineering Mechanics
Petone Tech
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