Samson Wen

Selling high-end products and services for a world-renowned brand that provides leather goods, apparel, footwear, fragrances and related accessories.

• Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
• Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
• Contributed to team objectives in fast-paced environment.

• Greeted customers and helped with product questions, selections, and purchases.
• Organised racks and shelves to maintain store visual appeal, engaging with customers, and promote specific merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
• Cleaned counters, machines, utensils, and seating areas daily.