Samuel Forrester
Onehunga,Auckland
Summary
Financial Crime Advisor with expertise in executing AML/CFT and fraud prevention strategies, including transaction monitoring and suspicious activity reporting. Demonstrates a thorough understanding of regulatory frameworks and effectively supports internal stakeholders with complex inquiries. Strong communication and problem-solving skills developed in client-facing roles enhance the ability to identify and mitigate financial crime risks while ensuring compliance standards are met.
Overview
13
13
years of professional experience
Work History
Financial Crime Adviser
Fisher Funds
08.2023 - Current
- Executed critical operational tasks within the Financial Crime unit, encompassing robust transaction monitoring, meticulous suspicious activity reporting (SAR) preparation, and thorough client screening processes.
- Provided expert guidance and resolution to internal teams on financial crime inquiries, while also meticulously managing exception handling to uphold stringent regulatory compliance standards.
- Played a key role in the continuous improvement of AML/CFT and fraud prevention strategies by actively participating in initiatives aimed at strengthening controls and mitigating risks.
- Ensured the integrity of financial operations by diligently performing AML/CFT and fraud-related investigations, directly contributing to the identification and reporting of illicit activities.
- Collaborated cross-functionally with various internal stakeholders to address financial crime concerns, streamlining processes and enhancing overall compliance frameworks.
Client Relationship Manager
Fisher Funds
05.2022 - 08.2023
- Guided and supported a diverse client portfolio through critical stages of their investment lifecycles, from first-home KiwiSaver utilization to retirement.
- Delivered meaningful, solution-focused engagement across phone, live chat, and email channels, ensuring clients received tailored advice and exceptional service at every touchpoint.
- Proactively built and maintained strong client relationships by understanding individual needs and providing guidance to help them achieve their financial goals.
Customer Services Consultant
AMP
04.2020 - 05.2022
- Served as a primary point of contact for a diverse portfolio of clients, providing expert support and exceptional service across AMP’s comprehensive suite of investment products.
- Leveraged deep product knowledge to effectively resolve complex inquiries, explain intricate investment concepts, and guide clients through product selection, consistently building trust and enhancing client satisfaction.
- Played a key role in retaining and growing client relationships by proactively addressing needs and demonstrating a consistent customer-first approach in every interaction.
Sales Specialist
JUCY Rentals
07.2019 - 04.2020
- Multitasking between phone calls, emails and live chats, amongst other daily tasks.
- Using a series of CRM’s, Agent Portals and Microsoft Office.
- Using determined and persuasive selling skills, also helping people plan and giving them tips for New Zealand, Australia and the USA to help ensure they have a holiday of a lifetime.
- Efficiently handling heavy workload and prioritizing the tasks at hand.
Customer Experience Consultant
JUCY Rentals
04.2018 - 07.2019
- Ensuring the customer is receiving quality care whilst they on the road & dealing with any issue they may come across such as accidents, breakdowns and more.
- Providing excellent written and verbal communication skills to customers, suppliers, authorities, embassies and branches.
Customer Service Representative
JUCY Rentals
06.2017 - 04.2018
- Ensuring bookings are processed accurately and efficiently.
- Handling and storing private and secure customer information.
Crew Member
McDonald’s Rangitikei Street Palmerston North
10.2012 - 04.2017
- Follow procedures for safe food preparation, assembly and presentation.
- Maintain high standards of customer service during high volume fast paced operations.
Education
Certificate of Tertiary Study Skills Level 4 - undefined
Open Polytechnic
01.2016
NCEA Level 2 - undefined
Te Kura - The Correspondence School
01.2013
NCEA Level 1 - undefined
Te Kura – The Correspondence School
01.2012
Skills
- Transaction monitoring and screening
- Financial crime investigations
- Sanctions screening and PEPs
- Compliance training and awareness
- Suspicious activity reporting
- Customer due diligence
- Internal audits and compliance review
- Quality assurance
- Written communication
- Relationship building
- Compliance requirements
- Critical thinking
- Analytical thinking
Timeline
Financial Crime Adviser
Fisher Funds
08.2023 - Current
Client Relationship Manager
Fisher Funds
05.2022 - 08.2023
Customer Services Consultant
AMP
04.2020 - 05.2022
Sales Specialist
JUCY Rentals
07.2019 - 04.2020
Customer Experience Consultant
JUCY Rentals
04.2018 - 07.2019
Customer Service Representative
JUCY Rentals
06.2017 - 04.2018
Crew Member
McDonald’s Rangitikei Street Palmerston North
10.2012 - 04.2017
Certificate of Tertiary Study Skills Level 4 - undefined
Open Polytechnic
NCEA Level 2 - undefined
Te Kura - The Correspondence School
NCEA Level 1 - undefined
Te Kura – The Correspondence School
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