Samuel GU

PB Tech

Manukau, Auckland

12.2021 - Current

Defined and implemented key performance indicators (KPIs) and service level agreements (SLAs) for a mid-sized operations team, resulting in measurable improvements in workflow standardization, accountability, and overall operational efficiency.
Developed and integrated data visualization dashboards (e.g., Power BI/Tableau/Excel) to track performance metrics, enabling data-driven decision-making and increasing team productivity by enhancing clarity and accessibility of operational data.
Actively contributed to the company-wide KPI framework rollout, collaborating with cross-functional teams to align strategic goals, streamline performance tracking, and support the execution of high-impact organizational projects.
Utilized AI-powered analytics tools to conduct market and competitor analysis for a livestreaming e-commerce initiative, enabling data-informed product selection and improving content targeting strategies.
Designed and maintained a dynamic event performance database, facilitating real-time AI analysis of audience behavior and engagement during live events, which led to optimized content strategies and improved viewer retention.

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