Samuel Weatherall
Christchurch,CAN
Summary
Proactive Line Manager with extensive experience in customer service, warehouse operations, and heavy vehicle operation's. Achieved reduced employee turnover, improved production efficiency, and increased customer satisfaction through effective communication, team training, and process optimization. Skilled in leadership, health and safety, problem-solving, and forklift operation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Line Manager
Primary Connect
10.2014 - 09.2024
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Facilitated cross-training initiatives promoting versatility within the team, allowing for greater flexibility in shift coverage when needed.
- Managed a team of skilled professionals to achieve key performance indicators consistently.
- Improved production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
- Conducted regular performance reviews to identify areas for improvement and provide constructive feedback.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
Customer Service Representative
Woolworths Group
11.2011 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Warehouse Operator
Woolworths Group
04.2009 - 11.2011
- Operated forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved goods to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Enhanced team productivity with thorough training on warehouse management systems.
- Fostered culture of teamwork, leading by example and encouraging open communication.
Curbside Collector
Waste Management
01.2008 - 02.2009
- Collected and disposed of curbside recyclable goods in the Christchurch City Council area.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Car Groomer
Christchurch Car Rentals
06.2007 - 01.2008
- Stayed up-to-date on the latest car grooming trends and techniques, incorporating them into daily routines for optimal results.
- Improved the appearance of vehicles by performing paint correction techniques such as buffing and polishing.
- Supported company marketing efforts by maintaining a clean, professional appearance of the premises and displaying promotional materials in visible locations.
- Applied protective treatments to vehicle surfaces, ensuring lasting shine and protection against damage.
- Enhanced customer satisfaction by providing thorough interior and exterior cleaning services for vehicles.
Car Groomer
Christchurch Commercials
01.2006 - 06.2007
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed cars and trucks daily for auto dealership.
- Utilized high-pressure washers to clean vehicles and equipment.
Education
NCEA Level 2 -
Aranui High School
ChristchurchSkills
- Customer Focus
- Strong leadership abilities
- Customer Support
- Health and Safety
- Relationship Building
- Forklift Operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Reliability
Certification
- Height and Harness certifictaion
- Forklift certified-Reach, Counter balance, PC, Extension/attachments
Timeline
Line Manager
Primary Connect
10.2014 - 09.2024
Customer Service Representative
Woolworths Group
11.2011 - 10.2014
Warehouse Operator
Woolworths Group
04.2009 - 11.2011
Curbside Collector
Waste Management
01.2008 - 02.2009
Car Groomer
Christchurch Car Rentals
06.2007 - 01.2008
Car Groomer
Christchurch Commercials
01.2006 - 06.2007
NCEA Level 2 -
Aranui High School
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