Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samuela Richards

Auckland,AUK

Summary

Over a seven year history as Correctional Officer in Mt Eden Corrections Facility, New Zealand . Possessing an excellent record in defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behaviour with a focus on maintaining order and proactively addressing potential conflicts.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corrections Officer

Mt Eden Corrections Facility
12.2016 - Current
  • Maintained the safety and security of staff using TEN-R techniques and physical restraints.
  • Supervised inmates during all activities to monitor compliance and implement corrective actions.
  • Conducted unit routines based on detainee risk levels and their management plans.
  • Conducted rub-downs and strip searches to prevent contraband and reduce risk in the facility.
  • Authored incident reports for management on violations and discrepancies.
  • Regularly completed At-Risk Assessments to ensure the safety and well-being of adult detainees.
  • Conducted test of best interest interviews and assessments ( TBI ) to induct and ensure the safety and well-being of youth detainees.
  • Inducted and processed inmates into custody.
  • Searching prisoners and taking charge of personal property.
  • Documented prisoner incidents in file notes for team handovers, charges, and inmate disturbance incidents.
  • Ensured 100% compliance with log book records and muster boards.
  • Security inspection of facilities, locks, doors, and yards.

Telephone Interviewer

UMR Research
01.2014 - 12.2016
  • Followed call centre protocols when notifying participants of call purpose and use of information.
  • Administered phone interviews and was consistently on target achieving over 80% percent of client engagement.
  • Documented records of call information.
  • Gathered data and insights from participants during telephone interviews.


Sales Representative

Trust Power NZ.
02.2012 - 11.2013
  • Increased sales and recommended additional products.
  • Achieved weekly sales goals by over 80% and established client needs to product benefits and acquired new clients.
  • Volunteered to work outside normal working hours to acquire additional clients and achieved weekly bonuses.
  • Trained and mentored new sales representatives.
  • Received a national award for achieving 100% sales targets in New Zealand.
  • Developed and maintained acomprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Arts - Communication Studies

Unitec
Auckland, NZ

Skills

  • Conduct Reporting
  • De-Escalating Conflicts
  • Rule Enforcement
  • Conflict Resolution Skills
  • Managing Unit Operations
  • Medical Emergency Response
  • Inmate Supervision
  • Muster Counts and prisoner of interest checks
  • Offender cell allocations and conducting sacra's to reduce risk
  • Monitor detainee alerts, and document file notes to reduce risk
  • Offender inductions and documentation on IOMs
  • Property requests, visits approval, account queries

Accomplishments


  • Routinely supervised more than 40 detainee inmates including youth and intervention and support units that consisted of multiple classes in our care.
  • Received an individual award for excellence, ensuring the safety and duty of care during a control and restraint incident.
  • KAITIAKI team award for September 2022. Achieving 100% compliance. Conducting unit operations with integrity.
  • Achieved epaulettes for completing 7 years of service with the Department of Corrections.


Certification

  • Department of Corrections Officer development pathway.
  • National certificate in Offender Management level 2 and 3.
  • Tactical options and Control and Restraint.
  • New Zealand Certificate in Supervisory Management. NZQA.

Timeline

Corrections Officer

Mt Eden Corrections Facility
12.2016 - Current

Telephone Interviewer

UMR Research
01.2014 - 12.2016

Sales Representative

Trust Power NZ.
02.2012 - 11.2013

Bachelor of Arts - Communication Studies

Unitec

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Samuela Richards