Samuel Edward Du Preez
Auckland,New Zealand
Summary
Dynamic Operations Manager with a proven track record at AEROPARKS HOLDINGS LIMITED, excelling in customer service and operational efficiency. Skilled in Microsoft Excel and Xero, I drive team performance and compliance, ensuring high standards and rapid complaint resolution, resulting in enhanced customer satisfaction and streamlined operations.
Overview
11
11
years of professional experience
Work History
General Manager
Aeroparks Ltd
05.2022 - Current
- Cultivate a strong Aeroparks culture by integrating core values into team practices.
- Ensure budget KPIs met through rigorous oversight of operational policies.
- Oversee comprehensive financial management including invoicing and auditing processes.
- Maximize parking occupancy rates to enhance profitability and efficiency.
- Conduct daily analyses of bookings to inform future marketing strategies.
- Protect revenue streams by auditing pricing strategies and correcting errors.
- Promote customer satisfaction through regular feedback collection and response initiatives.
- Develop 24/7 staffing solutions aligned with operational needs and employee welfare.
Operations Manager
AEROPARKS HOLDINGS LIMITED
04.2020 - 04.2022
- Prioritize risk management for the business, and ensure operations are not impacted.
- Improving customer service is a priority focus.
- Staff management focusing on service delivery improvement to customers and team
- Ensure the team personal hygiene and uniform standards are met
- Ensure the yard and building(s) is kept clean and presentable at all times
- Provide strong leadership to Duty Managers and Shift Leads to deal with issues.
- Promptly dealing with complaints
- Responsible for recruitment, interviewing applicants, screening, selection & staff training
- Fully accountable for all employees doing the job for which they are employed and ensuring compliance.
- Operational efficiency improvement and car park management.
- Revenue protection.
- Ensure that policies, procedures, and instructions are followed.
- Health and safety management.
- Ensure weekly audits for standards are conducted, analyzed, corrective measures administered, and results shared.
Duty Manager
AEROPARKS HOLDINGS LIMITED
East Tamaki, Auckland
03.2017 - 04.2020
- Ensure the efficient day-to-day running of the operation.
- Ensure that policies and procedures are upheld and managed.
- Conduct induction, training, and performance reviews.
- Perform shift meetings with the team.
- Analyze results and monitor outcomes against KPIs, and reduce labor costs.
- Respond to and manage all customer-related issues and complaints.
- Regularly audit the booking system and website for accuracy and pricing.
- Conduct monthly health and safety meetings.
- Generation of sales through building strong rapport with B2B relationships.
- Monthly financial reporting and management of the wages budget.
- Cash reconciliation of banking.
- Processing of invoices through Xero.
Customer Service Officer Supervisor
SECURE PARKING
Auckland, International Airport
02.2014 - 03.2017
- Customer service inquiries for bookings (Phone and Online).
- Troubleshooting the Auto Payment Machines.
- Troubleshooting Bank Note Tester, Coin Tester, and Effectives, e.g.
- Coin jams, software issues, and bank note container.
- Staff supervision for airport valet parking on entries and exits.
- Implementation of procedures for parking.
- Liaising with and supporting the IT team with Skidata systems.
- Operating CCTV systems and troubleshooting.
- Automatic payment machine banking with ATM/armour guard.
- Manage staff shift roster and health and safety procedures.
Education
NTC6 to NACA - Printing
Cake Cape College of Printing
01.1984
btw Form - Higher Gra1e
Grassy Para Senior Secon1ary
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Xero
References
References available upon request
Timeline
General Manager
Aeroparks Ltd
05.2022 - Current
Operations Manager
AEROPARKS HOLDINGS LIMITED
04.2020 - 04.2022
Duty Manager
AEROPARKS HOLDINGS LIMITED
03.2017 - 04.2020
Customer Service Officer Supervisor
SECURE PARKING
02.2014 - 03.2017
NTC6 to NACA - Printing
Cake Cape College of Printing
btw Form - Higher Gra1e
Grassy Para Senior Secon1ary
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