Samuel (Spike) Hillier
Greymouth,WTC
Summary
Dynamic leader with a proven track record in event planning and staff leadership, notably at Clip 'n Climb. Excelled in driving revenue growth and enhancing operational efficiency through effective resource allocation and critical thinking. Skilled in staff supervision and budget management, achieving significant improvements in team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Catering Manager
Self-employeed
Brunei
06.2020 - 04.2024
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering
- Designed catering packages to increase sales and customer experience.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Stand Up Paddle Board Instructor
SUP Surfari.
Brunei
06.2018 - 06.2020
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent class management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Carpentry Worker
Self-employeed
Brunei
06.2015 - 04.2020
- Completed projects on time and within budget through effective planning, scheduling, and resource management.
- Provided exceptional customer service while addressing any concerns or questions raised by clients throughout all stages of the construction process from consultation to project handover.
- Reduced material waste by implementing precise calculations for efficient use of resources during construction processes.
- Resolved construction challenges promptly by analyzing problems quickly and deriving innovative solutions while maintaining quality craftsmanship standards.
English Coordinator
Manquehue College
Chile
02.2013 - 06.2013
- Supported struggling students through targeted interventions and one-on-one tutoring sessions.
- Collaborated with other department heads to align curricular goals across subject areas, creating a cohesive educational experience for all students.
- Cultivated strong relationships with community organizations to provide additional educational resources for students.
- Developed comprehensive lesson plans incorporating various media and resources to stimulate interest in subject matter.
- Developed and implemented communication activities.
- Designed and implemented a summer camp programme to further stundents understanding and knowledge of the English language through various scheduled activites over the course of two weeks.
Mountain Guide
The Secret Graden Hostel Cotapaxi
Ecuador
03.2011 - 11.2012
- Maintained positive relationships with local land managers, promoting responsible outdoor recreation practices within the mountain guiding community.
- Developed strong partnerships with local businesses that supported the mountain guiding community, creating a positive impact on the regional economy.
- Led diverse groups of clients through challenging terrain, ensuring a memorable and educational experience for all participants.
- Assisted in the rescue of injured climbers, utilizing advanced first aid skills and knowledge of emergency procedures.
- Enhanced client safety by implementing strict risk management protocols during expeditions.
- Contributed to the development of comprehensive guidebooks detailing route information, access points, and hazards for popular climbing destinations.
- Utilized effective decision-making skills to adapt trip plans based on changing weather conditions or unexpected obstacles, ensuring client safety and satisfaction.
Outdoor Instructor
Savage Wilderness
Kenya
08.2009 - 01.2011
- Continuously refined curriculum and program offerings based on participant feedback, emerging trends in the industry, and advancements in outdoor education best practices.
- Implemented risk management strategies in accordance with industry standards to minimize accidents or incidents during outdoor activities.
- Increased group cohesion through the facilitation of team building exercises and activities designed to improve communication skills.
- Managed logistical aspects of multi-day excursions including route planning, meal preparation, transportation coordination, and campsite selection for seamless execution of itineraries.
- Collaborated with fellow instructors to share best practices, exchange ideas, and enhance overall program effectiveness.
- Customized instructional techniques based on individual participant abilities for an inclusive learning experience.
- Facilitated debriefing sessions after each activity for reflection on personal growth, accomplishments, challenges faced, and areas for improvement.
High Ropes Instructor
PGL
England
02.2008 - 11.2008
- Increased course utilization with efficient scheduling and coordination of events.
- Demonstrated commitment to the high ropes community by participating in industry conferences, workshops, and networking events.
- Managed inventory of equipment supplies effectively by periodically checking stock levels and placing orders as needed.
- Maintained a clean and organized facility, ensuring an enjoyable environment for all participants.
- Remained current on industry trends, training techniques, and safety protocols through continuous professional development opportunities.
- Utilized strong communication skills when working with diverse populations to accommodate different learning styles or physical abilities successfully.
- Reduced injury risks through regular equipment inspections and maintenance.
Operations Manager
Clip 'n Climb
Auckland
02.2006 - 12.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
Whangarei Boys' High School
Whangarei, NTLSkills
- Event planning proficiency
- Staff Leadership
- File Management
- Budgeting understanding
- Revenue Growth
- Staff Scheduling
- Staff Supervision
- Resource Allocation
Timeline
Catering Manager
Self-employeed
06.2020 - 04.2024
Stand Up Paddle Board Instructor
SUP Surfari.
06.2018 - 06.2020
Carpentry Worker
Self-employeed
06.2015 - 04.2020
English Coordinator
Manquehue College
02.2013 - 06.2013
Mountain Guide
The Secret Graden Hostel Cotapaxi
03.2011 - 11.2012
Outdoor Instructor
Savage Wilderness
08.2009 - 01.2011
High Ropes Instructor
PGL
02.2008 - 11.2008
Operations Manager
Clip 'n Climb
02.2006 - 12.2007
Whangarei Boys' High School