Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Accomplishments
PROFESSIONAL ATTRIBUTES
Timeline
Generic

SANAM

Auckland,New Zealand

Summary

Results-oriented operations professional with extensive experience in enhancing revenue and managing supplier relations at Burger Fuel Group. Expertise in human resources management and data entry, consistently achieving exceptional outcomes in high-pressure environments. Proven track record in building and leading effective teams while fostering a productive company culture. Committed to delivering outstanding customer service and adapting to dynamic challenges. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Franchise Area Manager

Burger Fuel group
Auckland
02.2025 - 07.2025
  • Supervised daily operations across multiple store locations to ensure efficiency and quality.
  • Trained and mentored managers, enhancing overall team performance.
  • Developed and implemented operational policies for consistent service delivery.
  • Monitored inventory levels, ensuring optimal stock availability at all times.
  • Coordinated staff schedules to match peak business hours effectively.
  • Conducted regular audits, maintaining compliance with health standards.
  • Analyzed customer feedback, driving improvements in service delivery and satisfaction.
  • Established strong vendor relationships to secure competitive pricing and quality products.

Store Manager

Burger Fuel Group
Mount Roskill
11.2022 - 02.2025
  • Streamlined daily store operations to ensure efficient workflow and customer satisfaction.
  • Trained and supervised team members to elevate service quality standards.
  • Implemented inventory management systems for effective stock control and loss minimization.
  • Created staff schedules to optimize coverage during peak business hours.
  • Ensured compliance with health and safety regulations in kitchen operations.
  • Led promotional initiatives to drive sales and attract new customers.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Prepared monthly reports detailing sales figures, expenses, and profits.
  • Implemented inventory management systems for efficient stock control.
  • Trained and supervised team members to enhance service quality.

Duty Manager

Coffee Club Pakuranga
Highland Park
04.2021 - 10.2022
  • Supervised daily operations, ensuring compliance with company standards.
  • Trained and mentored new staff on customer service protocols and company policies.
  • Managed inventory levels, ordering supplies to prevent shortages.
  • Coordinated staff schedules to enhance workflow efficiency.
  • Reviewed employee performance, providing feedback and coaching for improvement.
  • Analyzed business performance data, forecasting results for upper management.
  • Implemented quality control measures to maintain high company standards.
  • Developed a safe working environment, adhering to safety protocols.

Front of House & Barista

Trilogy Café & Bar
Auckland, New Zealand
06.2020 - 08.2021
  • Major responsibilities include; cash collection, maintaining records, and depositing of money etc.
  • Assist the manager/owner with feedback on sales trend, local competition and make recommendation for improvements.
  • Driving and maximising revenue opportunities
  • Assist the manager/owner with stock control and maintaining financials transactions including daily sales records, monthly reports and all outgoings.
  • Ensure effective communication with the kitchen and front office departments.
  • Stock Checking and Food Safety plan control.
  • Responsibility for the management of the store in the absence of the manager

Store Manager

DIY Rescue T/A Crusty Pizza Burger
Hobsonville Point, New Zealand
10.2015 - 12.2020
  • Managing the overall operations of the Store.
  • Maintaining and update staff roster, attendance record, leave record, stock report, sales report, budget sheet and other reports.
  • Appoint new suppliers and negotiating with them.
  • Responsible for communication with supplier/vendors/customer/regulatory through phone, fax and email.
  • Allocating work to the staff and maintaining payroll.
  • Training and developing a team of Food and Beverage Professionals

Education

Diploma - Business & Management

NZQA Level 7
Auckland, New Zealand
01.2014

Bachelor - Computer Application

Punjab Technical University
India
01.2013

Skills

  • Human resources management
  • Planning and organization
  • People management
  • Data entry
  • Banking operations
  • Operations oversight
  • Customer service excellence
  • Supplier and vendor relations
  • Organizational communication
  • Public relations and branding
  • Inventory management
  • Staff scheduling
  • Financial reporting
  • Vendor negotiation
  • Customer feedback analysis
  • Team leadership
  • Quality control
  • Regulatory compliance
  • Employee training and development
  • Sales forecasting
  • Conflict resolution
  • Time management
  • Recruitment and hiring
  • Cost control strategies
  • Operational efficiency
  • Goals and performance management
  • Talent assessment strategies
  • Sales orientation
  • Profit maximization strategies

Certification

  • 2023 First Aid Basic Life Support
  • 2019 LCQ Certificate
  • 2016 Food & Safety Certificate
  • Driving License: Class 1, 2.

References

  • Amrit Rayat ( Franchiese Area Manager at Burgerfuel, 0224656146
  • David, Manager at Trilogy Café & Bar, 0211991707, Trilogy Café & Bar
  • Brendon, Marsh, 0210502982

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Accomplishments

  • Best Store Manager Award 2024
  • Achieved the highest sales in the region for three consecutive quarters
  • Passed all food safety audits with zero critical violations for three years in a row
  • Improved customer feedback ratings from 3.7 to 4.3 stars (Google/Fresh-desk)

PROFESSIONAL ATTRIBUTES

  • Industry Related Qualities: -
  • Strategic thinking, analysis and presentation skills of a high standard.
  • Skills to effectively communicate features, advantages and benefits of products to customers
  • Business Communication & Interpersonal Skills: -
  • Possess a very good understanding of customer service principles and practices.
  • Ability to ask open-ended questions to gain a better understanding of customer needs.
  • Team Handling & Operations, Project Management Skills: -
  • Ability to think and plan strategically, motivate people, delegation, facilitation, and negotiation.
  • I make sure all the work I do is done correctly and I will accept any criticism to make work better for future.
  • Reliable, Honest, Responsible, Loyal Towards Organisation: -
  • I am a reliable and responsible person because if I am designated a task, I will ensure that it is done to a high standard and best practices and within the work ethics.
  • I have showed this during any work tasks I have been given
  • Quality of My Work & Personal Attitude: -
  • I am capable of producing work to a very high standard and I have great attention to detail when designated a task.
  • I go out of my way to ensure it is done perfectly on time and I will never hand in work that does not meet the standards and requirements.

Timeline

Franchise Area Manager

Burger Fuel group
02.2025 - 07.2025

Store Manager

Burger Fuel Group
11.2022 - 02.2025

Duty Manager

Coffee Club Pakuranga
04.2021 - 10.2022

Front of House & Barista

Trilogy Café & Bar
06.2020 - 08.2021

Store Manager

DIY Rescue T/A Crusty Pizza Burger
10.2015 - 12.2020

Diploma - Business & Management

NZQA Level 7

Bachelor - Computer Application

Punjab Technical University

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