Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SANCHIT

Auckland

Summary

I am an IT Systems & Support Engineer with expertise in Windows Server, Active Directory, Office 365, and Microsoft Azure. I have experience managing networks (VPNs, firewalls, DNS, DHCP), automating tasks with PowerShell, and supporting virtualization platforms like Hyper-V and VMware. Skilled in troubleshooting, software deployment (SCCM), and remote monitoring tools, I focus on delivering reliable IT support and improving overall system performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Support & Systems Engineer

ConnectNet
07.2021 - Current
  • Provide technical expertise and troubleshooting for IT infrastructure ensuring smooth and reliable system operations.
  • Conduct remote maintenance, incident analysis, and recovery for customer IT systems.
  • Perform network vulnerability assessments, develop remediation plans, and enhance security procedures.
  • Install, configure, and maintain servers, workstations, and peripheral devices.
  • Provide end-user support and training, ensuring optimal system use and productivity.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.

IT Support Engineer

KiwiRail (DDS IT)
02.2020 - 07.2021
  • Delivered face-to-face and remote technical support for end users.
  • Deployed and upgraded IT devices, hardware, and software across enterprise platforms.
  • Provided server and system support including Office 365, SCCM, Exchange, and Azure.
  • Led migration projects and maintained IT hardware and databases for clients.

IT Service Desk Analyst

Datacom
06.2019 - 02.2020
  • Resolved Level 1 and 2 tickets for Microsoft products, Active Directory, and Exchange.
  • Performed Windows Server management (2012/R2/2016/2019) and network troubleshooting.
  • Managed user accounts, permissions, and security; documented tickets using IT kiosks.
  • Provided remote support and BYOD migration for Android and Apple devices.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user's.

Telecommunications Technician

Ultra Communications
06.2017 - 05.2019
  • Installed and configured routers, switches, mobile towers and home networks.
  • Troubleshot fibre optic faults and coordinated broadband activations with ISPs.
  • Provided in-person and phone-based customer support and solutions.

Customer Service

McDonald's
05.2015 - 02.2018
  • Delivered high-quality customer service and resolved customer queries.
  • Managed stock inventory and performed billing, invoicing, and receipting tasks.

Education

Postgraduate Diploma - Business Informatics (Level 8)

ICL Graduate Business School
Auckland
01.2022

Graduate Diploma - IT (Level 6, Network & Security)

Newton College of Business & Technology
Auckland
01.2017

Diploma - IT (Level 5, Network & Security)

Newton College of Business & Technology
Auckland
01.2016

Skills

  • Windows Server (2012/2016/2019/2022), Active Directory, Group Policy, DNS, DHCP, Exchange
  • Microsoft Azure (VMs, Storage, Azure AD, Security), Office 365, SharePoint
  • VPNs, Firewalls, TCP/IP, Endpoint Security, MFA, Vulnerability Scanning
  • PowerShell, Basic Bash, User Management & Backup Automation
  • Hyper-V, VMware, SCCM, Software Packaging & Imaging
  • Remote monitoring expertise with RMM tools
  • Windows Backup, Disaster Recovery
  • JIRA, ServiceNow, ConnectWise, Autotask
  • Basic SQL operations
  • Server & PC Builds, Printer/Scanner Setup, Network Equipment

Certification

  • Azure Network Security
  • Wireless Security Settings
  • ITIL V4


Timeline

IT Support & Systems Engineer

ConnectNet
07.2021 - Current

IT Support Engineer

KiwiRail (DDS IT)
02.2020 - 07.2021

IT Service Desk Analyst

Datacom
06.2019 - 02.2020

Telecommunications Technician

Ultra Communications
06.2017 - 05.2019

Customer Service

McDonald's
05.2015 - 02.2018

Postgraduate Diploma - Business Informatics (Level 8)

ICL Graduate Business School

Graduate Diploma - IT (Level 6, Network & Security)

Newton College of Business & Technology

Diploma - IT (Level 5, Network & Security)

Newton College of Business & Technology
SANCHIT