SANCHIT
Auckland
Summary
I am an IT Systems & Support Engineer with expertise in Windows Server, Active Directory, Office 365, and Microsoft Azure. I have experience managing networks (VPNs, firewalls, DNS, DHCP), automating tasks with PowerShell, and supporting virtualization platforms like Hyper-V and VMware. Skilled in troubleshooting, software deployment (SCCM), and remote monitoring tools, I focus on delivering reliable IT support and improving overall system performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support & Systems Engineer
ConnectNet
07.2021 - Current
- Provide technical expertise and troubleshooting for IT infrastructure ensuring smooth and reliable system operations.
- Conduct remote maintenance, incident analysis, and recovery for customer IT systems.
- Perform network vulnerability assessments, develop remediation plans, and enhance security procedures.
- Install, configure, and maintain servers, workstations, and peripheral devices.
- Provide end-user support and training, ensuring optimal system use and productivity.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
IT Support Engineer
KiwiRail (DDS IT)
02.2020 - 07.2021
- Delivered face-to-face and remote technical support for end users.
- Deployed and upgraded IT devices, hardware, and software across enterprise platforms.
- Provided server and system support including Office 365, SCCM, Exchange, and Azure.
- Led migration projects and maintained IT hardware and databases for clients.
IT Service Desk Analyst
Datacom
06.2019 - 02.2020
- Resolved Level 1 and 2 tickets for Microsoft products, Active Directory, and Exchange.
- Performed Windows Server management (2012/R2/2016/2019) and network troubleshooting.
- Managed user accounts, permissions, and security; documented tickets using IT kiosks.
- Provided remote support and BYOD migration for Android and Apple devices.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user's.
Telecommunications Technician
Ultra Communications
06.2017 - 05.2019
- Installed and configured routers, switches, mobile towers and home networks.
- Troubleshot fibre optic faults and coordinated broadband activations with ISPs.
- Provided in-person and phone-based customer support and solutions.
Customer Service
McDonald's
05.2015 - 02.2018
- Delivered high-quality customer service and resolved customer queries.
- Managed stock inventory and performed billing, invoicing, and receipting tasks.
Education
Postgraduate Diploma - Business Informatics (Level 8)
ICL Graduate Business School
Auckland01.2022
Graduate Diploma - IT (Level 6, Network & Security)
Newton College of Business & Technology
Auckland01.2017
Diploma - IT (Level 5, Network & Security)
Newton College of Business & Technology
Auckland01.2016
Skills
- Windows Server (2012/2016/2019/2022), Active Directory, Group Policy, DNS, DHCP, Exchange
- Microsoft Azure (VMs, Storage, Azure AD, Security), Office 365, SharePoint
- VPNs, Firewalls, TCP/IP, Endpoint Security, MFA, Vulnerability Scanning
- PowerShell, Basic Bash, User Management & Backup Automation
- Hyper-V, VMware, SCCM, Software Packaging & Imaging
- Remote monitoring expertise with RMM tools
- Windows Backup, Disaster Recovery
- JIRA, ServiceNow, ConnectWise, Autotask
- Basic SQL operations
- Server & PC Builds, Printer/Scanner Setup, Network Equipment
Certification
- Azure Network Security
- Wireless Security Settings
- ITIL V4
Timeline
IT Support & Systems Engineer
ConnectNet
07.2021 - Current
IT Support Engineer
KiwiRail (DDS IT)
02.2020 - 07.2021
IT Service Desk Analyst
Datacom
06.2019 - 02.2020
Telecommunications Technician
Ultra Communications
06.2017 - 05.2019
Customer Service
McDonald's
05.2015 - 02.2018
Postgraduate Diploma - Business Informatics (Level 8)
ICL Graduate Business School
Graduate Diploma - IT (Level 6, Network & Security)
Newton College of Business & Technology
Diploma - IT (Level 5, Network & Security)
Newton College of Business & Technology
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