Sanchit Thakur
Auckland Airport Kiwi Hotel
Auckland,Papatoetoe
1
Certification
11
years of professional experience
PROFASIONAL STATEMENT An experienced Hospitality & Business Management Expert with 5+ Years of Experience with a consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possess excellent interpersonal communication, leadership, and organizational skills. Currently looking for a career in the Hospitality & Customer Service to enhance my strengths and skills and to provide excellent solution to customers with my Skills, Work experience and Qualification. Looking for suitable job in Hotel, Hospitality, Tourism, Marketing, Customer Service, or related position with a growing organization where my technical aptitude and problem-solving ability will enhance technical support and benefit operational efficiencies.
Work History
Hotel Operations & Building Manager
4 Years 4 Months- Operational Leadership: Oversee the daily operations of the hotel, ensuring seamless coordination across all departments (front desk, housekeeping, F&B, guest services, and maintenance).
- Manage building operations, including maintenance, safety, and tenant relations, ensuring that all facilities are functioning optimally.
- Staff Supervision & Training: Hire, train, and lead a diverse team, including hotel staff and building maintenance personnel.
- Develop training programs to enhance staff skills, improve guest services, and maintain building functionality.
- Monitor employee performance, conduct evaluations, and foster a positive, productive work environment.
- Budget & Financial Management: Prepare and manage budgets for hotel operations and building maintenance, ensuring alignment with financial targets and cost-efficiency.
- Monitor and reduce operational expenses while maintaining high standards of service and building upkeep.
- Track revenue and expenses, implementing cost-saving initiatives without compromising quality.
- Guest & Tenant Relations: Foster a guest-centric environment, ensuring exceptional customer service and prompt resolution of complaints and concerns.
- Serve as the primary point of contact for tenants regarding building-related issues, ensuring high satisfaction and swift resolution of maintenance or operational concerns.
- Facility & Maintenance Management: Oversee the maintenance and repair of hotel rooms, common areas, and building systems (HVAC, plumbing, electrical, etc.).
- Coordinate preventive maintenance schedules and ensure compliance with safety and health regulations.
- Supervise external contractors for specialized services such as cleaning, landscaping, and security.
- Compliance & Regulatory Oversight: Ensure both hotel operations and building facilities comply with local, state, and federal regulations, including health, safety, and building codes.
- Manage regulatory inspections and ensure required permits and licenses are up to date.
- Quality Control & Guest Satisfaction: Implement quality control procedures for hotel services, room cleanliness, and guest amenities, ensuring high satisfaction ratings.
- Actively monitor guest feedback and satisfaction surveys, adjusting operations to meet guest expectations.
- Vendor & Contract Management: Negotiate and manage contracts with vendors and service providers for both hotel operations and building management services.
- Monitor performance, ensuring services such as cleaning, security, and maintenance are delivered according to contract terms.
- Energy Management & Sustainability: Implement and monitor energy-saving initiatives within hotel operations and building management, contributing to sustainability efforts.
- Optimize building utilities and assess energy-efficient solutions to reduce costs and environmental impact.
- Reporting & Analytics: Generate regular operational and financial reports, providing insights into performance and identifying areas for improvement.
- Conduct in-depth analyses of operational data to enhance efficiency, profitability, and service delivery.
- Crisis Management & Emergency Response: Take charge of crisis management situations, coordinating with emergency services and ensuring the safety of guests, tenants, and staff.
- Develop and implement business continuity and emergency response plans, ensuring readiness for unforeseen events
- Implemented training programs for staff, improving service quality and customer satisfaction.
- Streamlined front desk operations, enhancing guest check-in and check-out efficiency.
- Led team meetings to address challenges, foster collaboration, and drive continuous improvement efforts.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
Front Office Manager
2 Years 6 Months- Meeting and greeting guests, visitors and attend and reply to queries over phone, emails, and desk
- Booking the accommodation and generating and refund the invoices, reconcile daily banking, maintain cash change in till, balancing the daily accounts
- First point of contact at reception booking the accommodation over phone, emails and walk in guest
- Checking the reservations and charging the credit cards as per company policy
- Administration of rental documents for AHO and clients i.e., bond & letting fee process and credit checks
- Schedule meeting appointments, conference, travel groups and contractors Visit
- Generate and compile the financial reports and submit to GM
- Prepared staff roasters and payroll bi-weekly
- Monitor and control the stock and order office Stationery
- ACCOUNTABLE for meeting and exceeding service standards throughout the guests' stay
- Put action plans into place to address any areas of concern
- Conducted and organized forecast meetings with the General
- Manager and Controller and monitored and maintained budget for the front of the house operations
- Maintained proper credit and ACCOUNTING procedures, taking appropriate timely action as necessary
- Received a 'Low Risk' rating on 3 consecutive internal and external audits
- Maintained all budgeted expenses for the front office
- Tracked payroll daily to ensure payroll costs were in line with occupancy
- Ensured proper controls were in place to minimize loss and expenses, while maximizing hotel profits
- Always Insure office and reception area neat and tidy
- Ensuring compliance with occupational health and safety regulations
- Responsible for hiring, orienting, training, supervising, and disciplining the front of the house operations at high volume Property
Front Office Manager
1 Year 8 Months- First point of contact to respond to all incoming telephone, faxes, e-mails, and written reservation requests in a timely manner and use effective selling techniques to maximize yield
- Represent the Hotel in an exemplary manner and conduct site inspections promoting the hotel and its facilities
- Ensure reports and administration requirements are promptly submitted
- Ensure all staff operate in a safe and healthy manner and in accordance with Occupational Safety and Health requirements
- Take responsibility to ensure staff are fully aware of any health and safety issues applicable to their work and the hotel generally
- Oversee system transactions and control the reservation system, opening & cash out procedure, system reconciliation, and daily banking procedures
- Maintain an excellent relationship with the front office staff to ensure the procedures between the front office and housekeeping department achieve the desired result relating to guest room availability, guest lost property and any other matters
- Provide information and advice customers on the hotels facilities and keep abreast with all the latest products and services that are being offered
- Handle customer queries /complaints to ensure customer satisfaction
- Work alongside all housekeeping staff and demonstrate the hotel's aspiration to deliver friendly and personable service with attention to detail
- Ensure that the outlet operations and guidelines are adhered to as required by the company and the required standards
Duty Manager (Front Office)
1 Year 4 Months- Ensures all duty shift procedures are being carried out and recorded on the shift checklist and maintain Duty Manger logbook with any discrepancies
- To maintain procedures that ensure the day-to-day operations of the Front Office area runs smoothly for employees, guests, and clients alike
- In reference to the Employee Handbook, both self-presentation and The Airport Gateway Hotel standards are maintained
- (Brand Standards)
- Check all daily arrivals and organize any special requests
- Ensure all rooms are allocated daily and registration keys and cards are prepared
- Ensures staff is supervised, punctual and correctly dressed, and the reception desk is always covered by at least one person
- Ensures all reception staff is briefed before the start of their shift and knows the special arrivals, the room status and selling strategies of the day
- Deals with any guest issues, which arise on each shift, meeting with guests face to face and resolving any problems in a professional and courteous manner
- Steps in as appropriate when reception staff is having difficulties
- Monitors and corrects staff performance and standards ensuring all guests receive a fast, efficient, warm and friendly welcome and farewell
- Plans and supervises the duty shift, adheres to pre- set availability and rate controls.
Night Duty Manager
1 Year 4 Months- Meeting and greeting guests, visitors and attend and reply to queries over phone, emails, and desk
- Booking the accommodation and generating and refund the invoices, reconcile daily banking, maintain cash change in till, balancing the daily accounts
- First point of contact at reception booking the accommodation over phone, emails and walk in guest
- Checking the reservations and charging the credit cards as per company policy
- Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques
- Initiate business decisions on basis of production reports
- Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.
Education
Diploma - Business Management
COMPLETED COURSEWORK TOWARDS DIPLOMA BUSINESS MANAGEMENT
Skills
Operations Management
Team Leadership & Development
Budgeting & Financial Management
Guest Services & Tenant Relations
Building Maintenance & Facility Management
Safety & Security Protocols
Vendor & Contract Negotiation
Regulatory Compliance
Sustainability & Energy Efficiency
Crisis Management & Emergency Response
Certification
- Certified Manager Certificate & LCQ
Timeline
Hotel Operations & Building Manager
Auckland Airport Kiwi Hotel
09.2021 - 01.2026Read More
Front Office Manager
Auckland Airport Gateway Hotel
03.2019 - 09.2021Read More
Front Office Manager
VR Hamilton
07.2017 - 03.2019Read More
Duty Manager (Front Office)
Airport Gateway Hotel
03.2016 - 07.2017Read More
Night Duty Manager
Airport Gateway Hotel
03.2015 - 07.2016Read More
Diploma from Business Management
Read More