Sandeep Kaur
Auckland,AUK
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service/Administration Intern
Hire pool
Penrose
08.2018 - Current
- Be the first point of contact for Hire pool while attending customer queries via phone / emails and provide the knowledge driven solutions in a professional way
- Resolve the basic customer issues over the call/email and escalate it to the relevant party (internal and external) if needed
- Log requests in the M drive tool with the information provided by the customer
- Dealing with Insphire , account creation, password reset .co-ordernating between different hire pool branches etc
- Keep track of the incidents queue and resolve the contracts issues with Insphire.
- Chase people and ask for resolution in case the rental contracts is assigned to someone else
- Taking care of Fines and invoicing from Insphire.
- Involving relevant teams for Servicing and WOF from VTNZ - VINZ, Toyota Service, Bridgestone/Carters Tyr's, Taxkart, Pacey trucks, Foot Engineering etc.
- Dealing with banking and accounts related issues.
- Carry Out Administration Support which involves Opening & Closing Rental Contract and arranging Motor Registration & RUC For Customer.
- Creating job sheet n job cards.
- Data Entry & Invoicing and Report writing with excellent Computer Literacy and have good knowledge of Excel, Word etc.
- Processed incoming mail including sorting, distributing items appropriately, and responding to requests for information.
- Coordinated with vendors regarding orders deliveries payments.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Assisted in the preparation of daily reports for senior staff members.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Organized and maintained filing systems, both paper and electronic.
- Organized and maintained documents, files and records.
- Planned and controlled budgets for contracts, equipment and supplies.
- Pitched in to help with office tasks during busy periods and staff absences.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Leveraged CX (Citrix Software) skills to input and compile data gathered from various sources.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service/Administration Intern
Ace Driver Training
Otahuhu, AUCKLAND
01.2014 - 01.2017
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scheduled and coordinated meetings, appointments and students booking arrangements for Instructors.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded promptly to customer inquiries via email or phone.
- Maintained accurate department and customer/students records.
- Contributing to the planning and review of office services, and setting Priorities and office service standards
- In charge of the day to day operations of the transport department
- Efficiently managing a team of drivers and vehicles
- Responsible for all the routing and tracking of delivery vehicles
- Managing, monitoring and developing a team of drivers and line accessor.
- Customer Service and Booking jobs and day plans.
- Invoicing clients & follow up for payments.
- Maintain standards as per company policies and procedure.
- Provide excellent customer service process orders.
- Invoicing clients & follow up for payments
- Maintained office equipment such as printers copiers scanners fax machines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Handling complaints and query (from customers and staff).
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Prepared and prioritized calendars and correspondence.
Education
Graduate Diploma in Applied Business Studies - Level 7 -
Whitireia Polytechnic Auckland
Bachelor of Arts -
Punjab University, India
Skills
- Report Preparation
- File Organization
- Document Management
- Research Capabilities
- Information Management
- Supplies Ordering
- Schedule Coordination
- Office Management
- Flexible Schedule
- Contract Administration
- Recordkeeping and File Management
- Strategic Planning
- Attention to Detail
- Technical Documentation
- Customer Service
- Office Administration
- Multi-Line Phone Systems
- Bookkeeping
- Reporting and Documentation
- Work Planning and Prioritization
- Contract Processing
- Mail Handling
- Data Confidentiality
- Decision-Making
- Meeting Facilitation
- MS Office
Hobbies and Interests
- Interacting with people
- Music
- Driving
- Cleaning and managing things
- Volunteering
- Writing
Certification
- Full Class 1 and 2 driver license
- Certification in Fire Extinguisher / Warden
- Certification in Health & Safety Environment
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
Mr. Ravin Prasad - Assistant Manager (Hirepool Vehicle Rentals)
Mobile :- 027 205 7912
Timeline
Customer Service/Administration Intern
Hire pool
08.2018 - Current
Customer Service/Administration Intern
Ace Driver Training
01.2014 - 01.2017
Graduate Diploma in Applied Business Studies - Level 7 -
Whitireia Polytechnic Auckland
Bachelor of Arts -
Punjab University, India
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