Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Sandeep Kaur

Enderley,Hamilton

Summary

Dynamic Restaurant General Manager with a proven track record at Texas Chicken, excelling in inventory management and team leadership. Successfully developed marketing strategies that boosted customer satisfaction and enhanced operational efficiency. Adept at training staff and maintaining health compliance, ensuring a high-quality dining experience while optimizing costs.

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.

Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.

Overview

10
10
years of professional experience

Work History

Restaurant General Manager

Texas Chicken
Enderley, Hamilton
11.2020 - 04.2025
  • Ensured compliance with health, safety and sanitation standards.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Developed marketing strategies to promote restaurant services.
  • Maintained accurate inventories of food, supplies and equipment.
  • Recruited, trained, and supervised staff members.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Kept up-to-date records of employee performance reviews.
  • Resolved customer complaints in a professional manner.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Created weekly work schedules according to staffing needs.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Scheduled staff shifts and monitored labor costs.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Assistant Restaurant Manager

Texas Chicken
Henderdon , Auckland
10.2018 - 11.2020
  • Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
  • Analyzed operational costs and made recommendations for cost savings.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Resolved customer complaints in a timely manner.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Monitored customer service standards and took corrective action when needed.
  • Provided leadership and direction to restaurant employees.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Assisted in recruiting, training, and scheduling staff members.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.

Shift Manager

Texas Chicken
Henderdon
09.2017 - 10.2018
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Maintained cleanliness and organization of work area.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Documented receipts, employee hours and inventory movement.
  • Determined budgets, production goals and rates based on company policies and requirements.

Customer Service Representative

Shamiana Indian Cuisine
05.2015 - 11.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Certificate of Accounts, Xero And MYOB - Accounts, XERO And MYOB

The Career Academy
06-2025

PGDM - Business Management

Whitireia Polytechnic
Auckland
12-2016

Bachelor of Computer Applications - Computer Science

Maharishi Dayanand University
Indian
06-2014

Skills

  • Inventory management
  • Health compliance
  • Menu development
  • Purchasing
  • Customer engagement
  • Customer service
  • Employee training
  • Team leadership
  • Supplier relationship
  • Shift scheduling
  • Labor and food cost control
  • Operations management
  • Business management
  • Staff scheduling
  • Hiring decisions
  • Restaurant operations management
  • Problem solving
  • POS system

References

References available upon request.

Accomplishments

  • Manager of the year
  • Restaurant of the year
  • Training General Manager Texas Chicken NZ
  • Employee of the Quarter

Timeline

Restaurant General Manager

Texas Chicken
11.2020 - 04.2025

Assistant Restaurant Manager

Texas Chicken
10.2018 - 11.2020

Shift Manager

Texas Chicken
09.2017 - 10.2018

Customer Service Representative

Shamiana Indian Cuisine
05.2015 - 11.2017

Certificate of Accounts, Xero And MYOB - Accounts, XERO And MYOB

The Career Academy

PGDM - Business Management

Whitireia Polytechnic

Bachelor of Computer Applications - Computer Science

Maharishi Dayanand University

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