Sandeep Malania
Gisborne
Summary
Dynamic Client Manager at Cambium Group Ltd, adept at fostering strong client relationships and delivering tailored solutions. Expert in customer complaint resolution and strategy development, ensuring optimal service delivery. Proven ability to manage customer portfolios effectively while training teams to enhance performance and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Manager
Cambium Group Ltd
09.2021 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Education
BBA - Accounting And Business
Royal Business College
Te Puke, NZ07-2015
Skills
- Client services
- Strategy development
- Team oversight
- Time management
- Customer portfolio management
- Customer complaint resolution
- Account management
- Staff training and development
Certification
- Full Licensed with 4L endorsement
- Wheel/tracks/roller endorsement
Languages
English
Full Professional
Interests
- Electronics and Circuit Building
- I enjoy helping others and giving back to the community
- Cooking
- I like working with my hands and fixing things
Timeline
Client Manager
Cambium Group Ltd
09.2021 - Current
BBA - Accounting And Business
Royal Business College
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