Sandeep Singh
Glen Eden,New Zealand
Summary
Experienced in Customer service, B2B Sales & Operations, Key Account Management, and External stakeholder engagement. Demonstrated success in Customer focused environment & fostered strong relationships with internal and external customers, focused on customer growth, retention, and relationship building.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Early Settler
05.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Meet or surpass business targets regularly through employee engagement and forward-thinking planning
- Reviewed sales and gross profit report to assess company efficiency
- Creating mock displays in the store to help potential buyers envision how items will look in their own home
- Providing customers with product knowledge and answering questions regarding pricing, delivery details, or repair services.
Operations Supervisor
ZARA
01.2021 - 04.2022
- Providing training and support to colleagues within the store (both the stockrooms and the shop floor) relating to the company operational policies, procedures, and standards
- Engaged associates in daily operations through open communication and upbeat team meetings
- Evaluated data on stock levels, customer sales, and other factors assessed trends, and reported on findings to help senior management make effective operational decisions
- Made personal recommendations for customers by sharing product knowledge and demonstrating the product
- Offered friendly and efficient service to customers and handled challenging situations with ease.
Operations Coordinator
Frontline Security
04.2020 - 12.2020
- Manage and lead the activity of on-duty security staff, including short-notice rostering
- Compile accurate and comprehensive report writing of incidents with close attention to detail
- Evaluate staff performance for assignments, promotions, discipline, or termination
- Recruit, interview, and conduct orientation of prospective employees.
Warehouse Operations
Hermes NZ
08.2019 - 03.2020
- Maintaining strong vendor connections at all stages, including delivery structures, and managing specific shipment or paperwork concerns
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery
- End-to-end coordination for deliveries of shipments.
Business Development, Sales & Operations
Kazo Fashion
02.2016 - 12.2018
- Used consultative sales approach to understand client needs and recommend relevant offerings
- Monitored sales team performance, analyzed sales data, and reported information to the country head
- Marketed products to the targeted audience at trade shows and events
- The enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Business Development, Sales & Operations
Madame
03.2015 - 02.2016
- Developed and executed sales presentations as well as both internal and external product training workshops
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Coordinated trade shows and created marketing collateral to reach greater potential customers
- Brought in new customers and retained base through proactive management of individual needs and development of robust solutions.
Business Development, Sales & Operations
Forever New
02.2008 - 02.2014
- Proactively managed client correspondence and recorded all tracking and communications
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Serviced existing accounts on regular basis to maximize revenue
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Prepared sales presentations for clients showing success and credibility of products.
Sales
Indian Terrain
03.2005 - 01.2008
- Looked after profit & loss management of the store
- Led inventory and replenishment across North India
- Functioned as a point of contact between partners and Head Office.
Education
P.G. Diploma - Applied Management
Otago Polytechnic
Auckland, New Zealand01.2020
Skills
- Ability to Prioritise
- Goal-Oriented
- Adaptability
- MS Office
- Business Analysis
- Account development
- Revenue Generation
- Stock management
- Business Development
- Customer experience
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Assistant Store Manager
Early Settler
05.2022 - Current
Operations Supervisor
ZARA
01.2021 - 04.2022
Operations Coordinator
Frontline Security
04.2020 - 12.2020
Warehouse Operations
Hermes NZ
08.2019 - 03.2020
Business Development, Sales & Operations
Kazo Fashion
02.2016 - 12.2018
Business Development, Sales & Operations
Madame
03.2015 - 02.2016
Business Development, Sales & Operations
Forever New
02.2008 - 02.2014
Sales
Indian Terrain
03.2005 - 01.2008
P.G. Diploma - Applied Management
Otago Polytechnic
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