Sandeep Singh
Rolleston,CAN
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Service Manager
Brackenridge Services Limited
05.2024 - 04.2025
- Oversee service delivery to clients using a data-driven approach
- Ensure Team Leaders and Key Staff effectively implement client support plans
- Facilitate communication between Team Leaders, Key Staff, families, and other stakeholders
- Maintain consistent communication with families, providers, and relevant parties
- Ensure service documentation is accurate and up-to-date at all times
- Ensure service quality meets funder requirements, legal obligations, and organizational policies
- Coordinate and engage in monitoring, reviewing, and auditing of service delivery
- Identify and address issues affecting service delivery objectives to ensure individuals are living fulfilling lives
- Prepare service development proposals for senior leadership consideration
- Contribute to staff training and research initiatives
- Provide regular and timely service activity reports
- Ensure compliance with health and safety policies and procedures for a safe work environment
- Engage with referral agencies and clinical-level key workers
- Build and manage daily relationships with supported individuals, families/whānau, and stakeholders to improve outcomes
- Manage the operational budget for services within your responsibility area
- Provide accurate and timely service activity reports to the General Manager and other relevant stakeholders
- Identify and report potential and actual risks, ensuring proper documentation and communication
- Line manage support staff, with direct responsibility for managing Team Leaders
- Recruitment, ensuring quality of practice, coaching, mentoring, and conducting performance appraisals for Team Leaders
- Performance management, identifying learning and development needs for staff
- Identify personal and professional development needs with the Client Services Manager, focusing on job-related competencies
- Contribute to team communication and goal achievement
- Undertake additional tasks as agreed upon
- Participate in emergency planning processes
Service Coordinator
Brackenridge Services Limited
08.2022 - 05.2024
- Manage referrals under FDS and develop responses that meet the support needs of people within the scope of resources available
- Responsibility extends to those referred with EGL funding
- Develop the person-centred plans (Life Plans) and support the clients, families and staff in achieving the best outcomes possible for the people we support
- Develop support opportunities for targeted interventions that enable people to realise their goals and aspirations
- Work with staff to develop their practice with the aim of aligning all efforts to the principles within the Enabling Good Lives framework
- Facilitate team meetings
- Provide coaching to staff
- Develop excellent working relationship with staff, clients, their families and external agencies
- Support the Service Delivery in meeting budget targets and demonstrate high levels of financial awareness
Community Worker
Emerge Aotearoa
01.2019 - 08.2022
- Facilitates community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters
- Assessing clients' needs and planning, developing and implementing educational, training and support programs
- Interviewing clients and assessing the nature and extent of difficulties monitoring and reporting on the progress of clients
- Referring clients to agencies that can provide additional help assessing community need and resources for health, welfare, housing, employment, training and other facilities and services
- Liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and service
- Supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
- Supervising offenders on probation and parole assisting young people to solve social, emotional and financial problems preparing submissions for funding and resources, and reports to government bodies and other agencies
Community Support Worker
Pukeko Blue Limited
06.2018 - 01.2019
Community Support Worker
NZ Care Disability
11.2015 - 06.2018
Community Support Worker
Geneva Healthcare
01.2016 - 04.2018
Education
Certificate in Health And Wellbeing - Level 4
Careerforce
04.2019
Diploma in Business Management - Level 7
RBC College
08.2016
Bachelor of Commerce -
Guru Nanak Dev University
04.2015
Skills
- Client-Centred Approach
- Positive attitude
- Project Coordination Expertise
- Analytical Thinking and Solution-Oriented Mindset
- Dispute Management and Negotiation Skills
- Staff Management and Development
- Flexibility and Resilience
- Emotional Awareness and Interpersonal Skills
Timeline
Service Manager
Brackenridge Services Limited
05.2024 - 04.2025
Service Coordinator
Brackenridge Services Limited
08.2022 - 05.2024
Community Worker
Emerge Aotearoa
01.2019 - 08.2022
Community Support Worker
Pukeko Blue Limited
06.2018 - 01.2019
Community Support Worker
Geneva Healthcare
01.2016 - 04.2018
Community Support Worker
NZ Care Disability
11.2015 - 06.2018
Diploma in Business Management - Level 7
RBC College
Bachelor of Commerce -
Guru Nanak Dev University
Certificate in Health And Wellbeing - Level 4
Careerforce
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