Summary
Overview
Work History
Skills
Timeline

Sandhiya Singh

Team leader
Kilbirnie,WGN

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Team Leader

Pizza Hut
06.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.

Delivery Driver

Pizza Hut
06.2022 - 03.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Salesperson

Clothing Store
02.2017 - 02.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked with loss prevention in monitoring shopper behavior.
  • Trained and mentored new sales representatives.

Customer Service Assistant

Post Fiji
04.2013 - 01.2017
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Answered customer questions about product availability and shipment times.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Organized and scheduled customer orders to appropriate departments.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed and updated databases to handle customer data.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

Supermarket
08.2012 - 02.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Skills

  • Documentation and Reporting
  • Cash Handling
  • Client Service
  • Team Supervision
  • Shift Scheduling
  • Overtime Management
  • Coaching
  • Team Check-Ins
  • Teamwork and Collaboration
  • Problem-Solving
  • Overseeing Daily Activities
  • Daily Workflow Improvement
  • Safety
  • Onboarding and Orientation
  • Staff Training
  • Staff Education and Training
  • Mentoring

Timeline

Team Leader - Pizza Hut
06.2022 - Current
Delivery Driver - Pizza Hut
06.2022 - 03.2023
Salesperson - Clothing Store
02.2017 - 02.2020
Customer Service Assistant - Post Fiji
04.2013 - 01.2017
Cashier - Supermarket
08.2012 - 02.2013

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Sandhiya SinghTeam leader