Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sandhya Babu

Auckland,AUK

Summary

Dynamic customer service professional with extensive experience at Woolworths, excelling in complex problem-solving and customer feedback analysis. Proven track record of enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in customer relationship management, problem resolution, and communication technologies. Excel in active listening, empathy, and patience to enhance customer satisfaction and build loyalty. Committed to maintaining professionalism and calm under pressure to resolve inquiries swiftly and effectively.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Duty Manager ,Checkout Supervisor and Office Admin

Woolworths
Auckland, Roselands,Papakura
04.2018 - Current
  • Seeking customer complaints in a timely manner, resolving issues efficiently.
  • Reviewed customer feedback surveys in order to identify areas for improvement.
  • Developed and implemented strategies to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone,
  • Prepared monthly reports on payroll costs for management review.
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Performed administrative tasks such as filing, copying, scanning for the Payroll Department.
  • Coordinated with IT staff on system upgrades or troubleshooting issues when needed
  • Raising the workorder for any structural issues.

Checkout Operator

Supervalue
Waikato, Te Kuiti
03.2014 - 01.2016
  • Followed store policies regarding returns, refunds, discounts.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Provided assistance to customers with product selection queries.

Customer Service Representative

Instant Access
Wellington, Petone
06.2011 - 09.2011
  • Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.

Education

Bachelor of Technology - Electronics And Communications Engineering

TocH Institute of Science And Technology
Kerala,India
03-2006

Skills

  • Outstanding Customer Support
  • Office administration support
  • Complex Problem-solving
  • Customer feedback analysis
  • Effective communication skills
  • Adapting to new technologies
  • Conflict resolution

Certification

  • Liqour licence controller
  • Casual ACSM ( Assistant Customer Service Manager )
  • Health and Safety representative
  • First Aider
  • Auror reporting

References

References available upon request.

Timeline

Duty Manager ,Checkout Supervisor and Office Admin

Woolworths
04.2018 - Current

Checkout Operator

Supervalue
03.2014 - 01.2016

Customer Service Representative

Instant Access
06.2011 - 09.2011

Bachelor of Technology - Electronics And Communications Engineering

TocH Institute of Science And Technology

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Sandhya Babu