Sandhya Vikashni Pillay
Auckland,AUK
Summary
Accomplished restaurant professional with 10 years of management experience. Led teams to enhance operational efficiency and improve customer satisfaction. Expertise in Microsoft programs supports effective team performance. Aiming to contribute skills in hospitality, retail, or office administration.
Overview
11
11
years of professional experience
Work History
Assistant Restaurant Manager
Nando's
Auckland
01.2024 - Current
- Supervise and motivate team members to ensure high service standards, customer service and food handling, presentation and hygiene
- Facilitated daily restaurant operations and enhanced staff performance through effective training and onboarding.
- Managed staff scheduling to optimize operational workflow and maintain adequate staffing levels.
- Maintain food safety, hygiene, and quality compliance
- Train new employees and support ongoing professional development
- Implemented inventory control procedures to minimize waste
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Managed cash register operations including deposits and reconciling discrepancies.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Shift Manager
Burger King
Auckland
01.2016 - 01.2024
- Supervised and coordinated teams during shifts, ensuring smooth operations
- Delivered excellent customer service and resolved issues efficiently
- Managed cash handling, daily reporting, and opening/closing procedures
- Maintained food safety and hygiene standards
- Trained and mentored new team members
Education
Certificate -
New Zealand Pacific Training Centre
Skills
- Food safety compliance
- Operational management
- Inventory management
- Sales strategy development
- Team leadership
- Staff training
- Customer service excellence
- Interpersonal communication
- Microsoft Word, Excel, PowerPoint
- Interpersonal communication
- Sales strategy development
Languages
English, Hindi
Timeline
Assistant Restaurant Manager
Nando's
01.2024 - Current
Shift Manager
Burger King
01.2016 - 01.2024
Certificate -
New Zealand Pacific Training Centre