Sandi Clapperton

• To ensure the support and management of Youthline therapy teams and services.
  To lead the Therapy Services area of Youthline. To manage and support Youthline therapists to ensure
  efficient and quality provision of contracted services. To clinically support all Youthline and Therapy Services
  staff
• Facilitating Face to Face Counselling
  relationships with Youthline clients
  • Attending fortnightly supervision with external
  supervisor
• Ensuring all documentation of sessions,
  assessments are completed according to the
  Counsellor Procedures documents
  • Attending fortnightly work in progress
  meetings with Clinical and Services Manager
  • Attending Youthline Mandatory and ongoing
  training to support with developing as a
  therapist in accordance with CPD requirements
  • Providing organizational supervision when
  required for Frontline teams outside of the
  Youthline Therapy teams on ad hoc basis when
  needed.
• Communicate and act professionally at all times
  and in accordance with Youthline’s vision, mission
  and values
  • Demonstrate commitment to working bi-culturally
  and the principles of the Treaty of Waitangi
  • Understand and articulate Youthline’s key services
  • Actively contribute to and engage in Youthline and
  team activities
  • Actively contribute to the achievement of
  departmental, team and organisational goals
  • Engage in professional and personal development
  and the annual performance development and
  review process
  • Adhere to the Health and Safety policies and
  procedures
  • Providing support on the Emergency after hours
  on call support

Management of Therapy Services Teams
Youthline Face to Face Therapy Team and ACC
ISSC Provider team
• Recruitment of Youthline Face to Face Therapy
Teams and ACC ISSC Provider team as required
• Supporting the team with other youth
engagement and early intervention tasks as
required
• Provide support and cover to the team as
required to ensure the essential elements of
Therapy Service Team roles are covered at all
times
• Building relationships with other service and
centre teams to make effective matches for
clients• Adhering to Youthline’s policy and procedures
for recruitment and performance management
• Recruiting a Face to Face Intern team of 16
students annually
• Recruiting therapists on an ongoing basis to
ensure provision of Youthline Therapy Services
including the ACC ISSC Contract
• Completing annual Individual development
plans for direct reports
• Implementing a culture of feedback
• Is able to identify other Youthline service staff
and what they do
• Attends Staff meeting and hosts departmental
meetings
• Attends Marae Hui and other staff event

Supporting Youthline therapy teams with
management and clinical support including
debriefing

Undertake administrative, contractual and
reporting needs as per Counsellor Procedures
and YODA manual
• Maintaining database with accurate entry,
recording contacts and purpose on relevant
databases, progress reporting, contact entries
and other paperwork
• Regularly auditing Youthline therapy teams
administration
• Approving invoices for Youthline Therapy
teams (F2F Therapy Team)
• Maintaining role and department handbooks
• Contractual and Grant reporting to be
completed with narrative and statistics as
required
• Improvement of administration processes
within the Therapy Services department
• Pulling and delivering client feedback to
therapists
• Tracking budget as budget manager and
forecasting as required

Fixed term contract.
This position is a multifaceted busy role where I am leading a team to
deliver quality Shine services including overseeing and running two
women's refuges on the North Shore and Kingsland , an advocate team
and an after hours team.
Overseeing the daily functioning of this team including assessing all
incoming referrals from ADHB, Police, FSS, OT, MSD and other
community and government agencies, prioritizing crisis response ,
refuge referrals and working closely with all key stakeholders including
all funders and key contacts in the community. Attending all stakeholder
meetings as the representative for Shine focusing on strategic issues
facing the sector.
Managing all complex cases, mentoring and debriefing with staff
including bi-weekly supervision. Run all team meetings, professional
development and annual performance reviews.
Ensuring all of the teams have access to appropriate training , external
supervision and support. Managing all recruitment and onboarding for
all services in the Auckland team.
Overseeing all record management and health and safety making sure
all records on the system are accurate and timely , all health and safety
policies and procedures are accurate and reflective of PSN
requirements.
Working closely with the General Manager around new initiatives and
key projects .

• This position is a pivotal role within the Counselling Services Centre Team, as part of senior management and a role that oversees a 24/7 team to facilitate a free and confidential crisis response service for anyone affected by sexual violence which includes assault or abuse
• I run a team of up to 16 practitioners, including counselors, social workers and crisis support workers in this space
• Leadership- Leads, motivates and co-ordinates the team
• Manage and develop the team which includes support, mentoring and supervision for the team
• Our team has doubled in size over the last 18 months and I have both employed and mentored the new team members in this space
• Prepare and coordinate monthly rosters, internal, peer, external and cultural supervision for all staff
• Monitor team members performance and workloads and annual performance reviews and oversee clients allocations and treatments around 200 plus clients a month
• Addresses individual staff and team disciplinary issues in consultation with the CEO
• Team- Weekly senior management meetings to discuss operational needs and issues
• Attends all inter agency and stakeholder meetings including police, hospital, refuge and sister sites
• Management reporting: Collates, verifies, manages and approves all leave and timesheets
• Collates monthly all assessment and statistical information regarding the Crisis Service for accountability reporting by the CEO, Including 4 contracts and board report
• Develops, Maintains and updates a full register of all Crisis Intervention Service processes and procedures on an ongoing basis
• Operational: Ensures all clients/victims/survivors rights are paramount
• Maintains clients records as confidential in compliance with CSC procedures and other relevant Acts and in line with Code of Ethics
• Provides appropriate 24/7 telephone support to clients in crisis situations
• Ensure the roster is always adequately staffed to ensure that the agency is able to respond to a call out at any time of the day or night
• Ensure that ongoing support, information and help for the clients is provided during statement taking, medicals, evidential interviews and the court support processes
• Provides clinical support to Crisis team members and clinical oversight of all current files
• Develops and maintains positive working relationships with the Police, MEDSAC (Medical for Sexual Abuse Care), OT, MOJ, other health professionals, Mental Health, Youth Justice, Refuge and any other professional/statutory agencies
• Participate in speaking engagements and networking opportunities within the community to increase awareness of the agency.

• In charge of delivering culturally appropriate programmes and services, in line with the organisation's values and philosophy and the requirements of the Department of Corrections in both Springhill Men's Correctional Facility and Auckland Women's correctional facility
• Delivering programs and services in a timely and culturally appropriate way minimizing risks and in line with policies and procedures
• Making sure required service standards are met in line with each service delivery contract
• Making sure Culturally appropriate/ best practice Therapeutic Community & other agreed models of service delivery are consistently applied across all programmes
• Measuring program outcomes regularly through ongoing monitoring and feedback from recipient surveys and external audits
• Making sure accurate, up to date and relevant information is held securely for programme participants and complaints are dealt with appropriately
• Completing required reports in a timely manner
• Ensuring that the effectiveness and impact of programmes and services are regularly monitored and evaluated, in collaboration with the Quality Manager, and plans are developed and actioned to achieve continuous improvement
• Making sure complaints are dealt with effectively In line with the organisation's complaints Policy
• I provide the operations manager with clinical/other reports as required including quarterly and monthly reports
• Effectively lead, manage, develop and support team members so that they consistently deliver high quality, professional programmes
• This includes leading recruitment and orientation of new employees
• Ongoing support, providing and facilitating access to clinical supervision
• Support training and ensuring all employees have skills to deliver the ITP program
• Leading effective team meetings, training and one to one supervisions, yearly appraisals and goal setting meetings
• Effectively manage programme resources which includes budget costs and approving expenditure in line with organisational financial delegated authorities Identify and act on any potential risks associated with program participants and employees.

• Responding to the complex needs of individuals and / or families through the management and leadership of the multidisciplinary therapeutic team
• Delivering specialist services relating to the use of illicit drugs by responding to the diverse needs of clients and the wider community in Queensland
• Program coordination: to ensure the smooth running of the relevant therapeutic services in line with service activity plans
• Monitoring service delivery data, leading case conferences and staff meetings
• Leading development of policies and procedures, hiring and inducting new staff, supervising internal performance supervision reviews and planning
• Managing all HR processes ie
• Time sheets training and leave
• Providing comprehensive drug and alcohol and mental health assessments
• Providing brief interventions and counseling utilizing established therapeutic modalities, overseeing treatment plans and referrals to other health services
• Facilitating psychosocial education and support groups
• Engaging in interagency and multidisciplinary networks and providing information sessions to funders and other relevant services
• Overseeing resourcing and finances and facility management
• Manage buildings emergency training and procedures
• Maintaining all safe work practices
• Participating in contributing to organisational quality improvement and accreditation programs, including audits and document reviews.

• As an alcohol and drug Caseworker for the Manukau Bridge I conducted comprehensive assessments for the program within the different areas in the prison including maximum security through to self care
• Based on this assessment I engaged the woman on the Intensive alcohol and drug 8 week rehabilitation day programme which I facilitated within the prison with a coworker
• When this is completed the ladies are offered a 13 week maintenance course which I also facilitated
• My clients also had one on one counseling and check-ins with me on a weekly basis
• During this time I kept comprehensive notes within the Salvation Army computer system SAMIS making sure all corrections protocols are met
• I also provided Corrections with a comprehensive report upon completion
• I also helped head a new government initiative called Aftercare where clients are supported by myself and my co-workers when they are released back into the community
• I worked with Case Managers and parole boards within the prison and probation officers, families and community services such as AA or NA, courts, WINZ, counselors or anyone else that could help support reconnection into this woman's life
• I frequented family group conferences, family meetings and kept regular contact with the woman so they felt supported and able to function within society again
• This required making firm connections within the communities where each woman lived
• It required great communication skills and the capacity to network with lots of agencies and people involved with each lady's lives.

• I contracted to North Harbour Living Without Violence working one on one in counseling with children who have experienced violence in their lives
• After comprehensive assessments I had weekly sessions with these children
• I also facilitated a group with the same goals in this company
• Drafted monthly summary to review each client's level of participation.

• In this position I taught all aspects of the Australian AIPC Diploma of Counseling Programme which was brought to New Zealand
• Including ethics and cultural papers specific to New Zealand
• I mentored across a wide diversity of my own 42 students and helped them through all aspects of their Diploma course
• Conducted overnight stays at the marae allowing our students to understand and experience the culture of New Zealand
• Managing administrative compliance, following professional protocols and maintaining quality records on specialized computer systems
• Assessing students work, coaching and giving them extensive feedback and mentoring them in their physical practises and final practical exam
• Worked closely with the team, stepping into leadership roles when required and maintaining a high level of passion and interest in the job.

• Bringing families together through dynamic problem solving and empowerment
• One on one counseling with at risk youth and their families
• This was inclusive of high AOD use, violence and mental health issues including dual diagnosis
• Working alongside agencies, mental health systems and the court to help support these families
• Living without violence facilitator for at risk female youth
• Running weekly Living without violence groups and follow ups for support and integration
• Creating support within Health West, Court System & Schools high levels of communication and rapport building
• Whakatakapokai - Care and Protection Lockdown facility I was contracted to work as a one on one counsellor helping to take the underage prostitutes off the streets of Auckland, rehabilitating them off meth and other drugs and being a part of a support and decision making team for my clients
• I also worked with complex family dynamics such as children who experienced ADHD, aspergers and other complex difficulties through Sand tray and creative therapy.

• This position is a multifaceted busy role where I am leading a team to deliver quality Shine services including overseeing and running two women's refuges on the North Shore and Kingsland, an advocate team and an after hours team
• Overseeing the daily functioning of this team including assessing all incoming referrals from ADHB, Police, FSS, OT, MSD and other community and government agencies, prioritizing crisis response, refuge referrals and working closely with all key stakeholders including all funders and key contacts in the community
• Attending all stakeholder meetings as the representative for Shine focusing on strategic issues facing the sector
• Managing all complex cases, mentoring and debriefing with staff including bi-weekly supervision
• Run all team meetings, professional development and annual performance reviews
• Ensuring all of the teams have access to appropriate training, external supervision and support
• Managing all recruitment and onboarding for all services in the Auckland team
• Overseeing all record management and health and safety making sure all records on the system are accurate and timely, all health and safety policies and procedures are accurate and reflective of PSN requirements
• Working closely with the General Manager around new initiatives and key projects.