Sandi Horsburgh
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Audiology Clinician
Audika
04.2019 - Current
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
Company Director/Business Owner
The Ear Room
09.2013 - 05.2019
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Negotiated lucrative acquisition deals that expanded the company''s reach into new markets or industries successfully.
- Mentored team participants in customer culture, operational needs, and sales techniques to close sales.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Audiology Clinician
Bay Audiology
10.2004 - 09.2013
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing support.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
Health Care Reliever/Audiology Technician
Health Waikato
11.1999 - 09.2004
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Education
Diploma - Audiology
TAFE Australia
NSW08.1999
Skills
- Clinical Documentation
- Direct Patient Care
- Patient Assessments
- Treatment Planning
- Relationship Building
- Hearing Tests
Timeline
Audiology Clinician
Audika
04.2019 - Current
Company Director/Business Owner
The Ear Room
09.2013 - 05.2019
Audiology Clinician
Bay Audiology
10.2004 - 09.2013
Health Care Reliever/Audiology Technician
Health Waikato
11.1999 - 09.2004
Diploma - Audiology
TAFE Australia
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