Sandra Cecilia Isobel Chang

• -Maintaining standard operating procedures and responsibilities of safety and care for maximum of 180 passengers
• Delivery of customer service inflight and duty of care to customers.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Provided passenger comfort by attending to individual requests, adjusting cabin temperature.
• Cleaned and serviced aircraft cabin, galleys and lavatories
• Promoted airline onboard sales, boosting revenue through upselling products and services.
• Assisted passengers with special needs, providing personalized care and support throughout the flight
• Exceeded performance metrics for Cabin crew surveys by consistently receiving positive feedback from Cabin Manager regarding attentive service.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Followed company regulations and rules to promote safe environment for passengers and employees.
• LINE TRAINER Appointment-conduct annual checks on cabin crew to ensure compliance with procedures and policies were adhered to( I left the airline before training)

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Roles and responsibilities:

• Communication with technical /Flight Crew re- flight crew plan, weather, flight time and any other special requirements
• Cabin Crew briefing on safety aspects, in flight service and any special requirements for flight
• Attending to medical cases and emergency procedure and reporting to relevant departments.
• Supervisory role on overall welfare of the crew
• Delegation of duties to Senior and Junior Flight Attendants.
• Special handling procedures-attending to passengers that require extra assistance
• Senior Flight Attendant (737)
• Maintain general knowledge in Emergency Procedure daily
• Delivery of in-flight service - communications and provide proficient customer service
• Conduct in-flight safety demonstration
• Compliant of Voyage reports
• CABIN CREW (767,747,A330,737) –endorsed.
• Deliver safe service and care to customers applying company standards and values